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WGU Operations-Management Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Supply Chain and Inventory Management20%- Supply Chain Design
  • 1. Logistics and distribution
  • 2. Supplier relationships and tiers
- Inventory Control
  • 1. Just-in-Time (JIT) and lean systems
  • 2. EOQ, reorder point, safety stock
Topic 2: Forecasting and Project Management20%- Demand Forecasting
  • 1. Qualitative and quantitative methods
  • 2. Error measurement and accuracy
- Project Management
  • 1. CPM/PERT, critical path analysis
  • 2. Project lifecycle and scope
Topic 3: Capacity Planning and Facility Layout15%- Layout Design
  • 1. Location decision factors
  • 2. Product, process, fixed-position layouts
- Capacity Concepts
  • 1. Capacity strategies and expansion
  • 2. Design capacity, effective capacity, utilization
Topic 4: Quality Management Methods25%- Quality Tools and Techniques
  • 1. Statistical process control and control charts
  • 2. Pareto charts, fishbone diagrams, flowcharts
- Total Quality Management (TQM)
  • 1. Cost of quality
  • 2. Principles and philosophies
Topic 5: Process Design and Analysis20%- Process Performance
  • 1. Bottleneck identification and management
  • 2. Efficiency, productivity, cycle time
- Process Types
  • 1. Product vs service processes
  • 2. Line, batch, continuous, project processes

WGU Operations Management (C215, VDC2) Sample Questions:

Which tier-level supplier directly supplies materials or services to a processing and packaging plant?

  • A. Tier two suppliers
  • B. Tier three suppliers
  • C. Tier one suppliers
  • D. Tier four suppliers
  • E. Tier five suppliers
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

Explanation: Only visible for 2Pass4sure members. You can sign-up / login (it's free).

Which two capacity measurement concepts should a firm consider when conducting a location analysis?
Choose 2 answers

  • A. Throughput time
  • B. Building employee relations
  • C. Proximity to sources of supply
  • D. Site considerations
Reveal Solution  Discussion  0

Correct Answer: C,D  🗳️

Explanation: Only visible for 2Pass4sure members. You can sign-up / login (it's free).

Which function does marketing play in a just-in-time (JIT) organization?

  • A. JIT marketing focuses on producer-driven quality.
  • B. JIT marketing synchronizes product demand with assembly.
  • C. JIT marketing focuses on customer-driven quality.
  • D. JIT marketing simplifies inventory flow.
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

Explanation: Only visible for 2Pass4sure members. You can sign-up / login (it's free).

Which two types of operations include repetitive processes?
Choose 2 answers

  • A. Project process
  • B. Continuous process
  • C. Batch process
  • D. Line process
Reveal Solution  Discussion  0

Correct Answer: B,D  🗳️

Explanation: Only visible for 2Pass4sure members. You can sign-up / login (it's free).

Which role do third-party logistics providers play in the supply chain?

  • A. Tier three distributors
  • B. External distributors
  • C. Internal distributors
  • D. Tier two distributors
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

Explanation: Only visible for 2Pass4sure members. You can sign-up / login (it's free).

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