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Avaya 2M00001A Exam Syllabus Topics:

Avaya Selling Avaya Contact Center Solutions for IP Office - APSS Online Test Sample Questions:

1. Scenario:
Avaya is bidding for a telecommunications project with the Government of India ("GOI") through one of its Partners. The GOI official who is in charge of the tender requests that the Partner arrange a site visit to Avaya premises to check out our facilities. This is part of the bidding process which authorizes the concerned department to undertake a capability study of all the bidders. The Partner and Avaya take the three (3) member GOI team on a tour of Avaya facilities and conduct a demo of our core offerings. At the end of the demo. Partner and Avaya serve refreshments i.e. tea/coffee and biscuits for the GOI team.
Have the Partner and Avaya conducted themselves in compliance with Avaya policy?

A) No. because by hosting government officials, both the Partner and Avaya attempted to influence the government to secure a favorable response bid response.
B) Yes, because there was nothing wrong with facilitating the above since it was arranged pursuant to a legitimate government process (of reviewing bidder capabilities).

2. Scenario:
Avaya is trying to get payments worth $100,000 released from a public sector client in connection with an implementation project Avaya delivered successfully three (3) months back. The Channel Partner through whom Avaya bid for the project is the primary interface conducting regular follow-ups with the client. The client contact promises to get the payment released within 45 days provided the Partner or Avaya pay up S150 to expedite release. The Avaya channel account manager encourages Partner to do "whatever it takes* to get the money.
What should the Partner do?

A) The Partner should ask Avaya to pay the money to get the payments released.
B) The Partner should report the matter to their own management.
C) The Partner should immediately report the matter by using Avaya Ethics Hotline or emailing [email protected].
D) The Partner should negotiate the proposed "sum" with the client contact and try and agree on a sum of not more than $60 which could be deemed reasonable.

3. Which are two CXQor Business Owner Pain Points that midsize businesses face? (Select two.)

A) End customers want to interact with the business through the channels they choose and have a seamless experience across multiple channels.
B) Midsize businesses have many of the same customer experience aspirations as large enterprises, but with far smaller budgets.
C) Multichannel contact center capabilities ate now a basic requirement, along with queuing, routing, tracking, and reporting of inbound, outbound, and blended calls.
D) Midsize businesses find that their existing bask automated call distribution (ACD) and reporting systems are no longer meeting their business requirements.

4. If a customer answers yes to the question: "Is your primary contact center need voice communications, with multichannel capabilities desirable?" Which solution should you guide them toward?

A) Avaya Contact Center select
B) Avaya IP Office Contact Center
C) Avaya Outbound Contact Express

5. Identify the supervisor capacities for Avaya Contact Center Select with IP500v2?

A) 30
B) 100
C) 50

Solutions: