Exam Name: ACSS Small and Medium Enterprise (SME) Communications
Certification Provider: Avaya
Corresponding Certification: Avaya-Certification
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Updated: Sep 07, 2026
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Avaya 3000.2 Exam Overview:
| Certification Vendor: | Avaya |
|---|---|
| Exam Name: | ACSS Small and Medium Enterprise (SME) Communications |
| Exam Number: | 3000-2 / 3000.2 |
| Real Exam Qty: | 103 |
| Available Languages: | English |
| Related Certifications: | Avaya Certified Integration Specialist (ACIS) – IP Office Implementation Avaya Certified Support Specialist (ACSS) – IP Office Platform Support |
| Exam Format: | Multiple Choice Questions (MCQs) |
| Sample Questions: | DOWNLOAD DEMO |
| Exam Way: | Delivered via Avaya Learning Center online testing or authorized proctored exam platforms such as Pearson VUE (subject to current Avaya credential program delivery methods). |
| Pre Condition: | Experience administering Avaya IP Office systems is recommended; official Avaya training may be required for credential track eligibility. |
| Official Syllabus URL: | https://www.avaya-learning.com/ |
Avaya 3000.2 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Troubleshooting and Maintenance | - Problem Analysis Techniques
|
| Feature Implementation and Services | - IP Office Functional Services
|
| Installation, Configuration and Licensing | - System Setup Tasks
|
| IP Office SME Communications Fundamentals | - Platform and Components Overview
|
Avaya 3000.2 Exam FAQ — What Candidates Ask Most
The 3000.2 exam is the official Avaya exam for Avaya ACSS Small and Medium Enterprise (SME) Communications. Passing it earns you the Avaya-Certification credential, which sits at the Support Specialist / Professional level. It is also connected to Avaya Certified Support Specialist (ACSS) – IP Office Platform Support, Avaya Certified Integration Specialist (ACIS) – IP Office Implementation, so what you learn carries over if you plan to pursue those paths as well. Employers treat the certification as verified proof of skill, which is why structured preparation with 2Pass4sure's practice questions pays off.
Experience administering Avaya IP Office systems is recommended; official Avaya training may be required for credential track eligibility. Eligibility details can change, so before you register, confirm the current requirements on the official exam page: https://www.avaya-learning.com/.
Yes. 2Pass4sure offers a free PDF demo of the Avaya ACSS Small and Medium Enterprise (SME) Communications practice questions on the samples page, so you can judge the format and quality yourself before paying anything. Every purchase also includes 365 days of free updates, and after the product expires you can extend the update service at a 50% discount from within your member zone.
If you take the corresponding exam within 60 days of purchase and do not pass, 2Pass4sure backs you with a 100% money-back guarantee. To claim it, submit a scanned copy of your exam enrollment slip together with your official Score Report PDF within 2 days of the exam, and the refund is processed within 7 days. The guarantee does not apply to attempts made within the first 3 days after purchase, to products downloaded without actually sitting the exam, or to free materials and expired orders, and the candidate name must match the payer's name. If you would rather have study material than money, you can instead exchange for two additional exam products of equal value, free of charge, while keeping the update service on your original purchase. Delivery itself is instant: your download is available right after payment and a copy reaches your mailbox within one minute — if nothing arrives within 2 hours, contact customer service. You may install the product on as many computers as you need.
The official Avaya ACSS Small and Medium Enterprise (SME) Communications blueprint is organized into 4 domains. The leading areas are:
- IP Office SME Communications Fundamentals
- Feature Implementation and Services
- Installation, Configuration and Licensing
For the complete domain-by-domain breakdown with every subtopic, see the Exam Topics outline above.
Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:
The Customer Call Reporter (CCR) server IP address is 192.168.42.100. After installing CCR and creating a Supervisor, what is the correct link for a remote CCR Agent to login?
- A. http://192.168.42.100:8888
- B. http://localhost/CCRWebAgent
- C. https://localhost/CCRWebAgent
- D. http://192.168.42.100:8080/inyama/inyama.html
- E. http://192.168.42.100/CCRWebClient
Correct Answer: E 🗳️
Which two methods will avoid corruption of the data on the SD card when removing the SD card? (Choose two.)
- A. Dial the shutdown short code to shutdown the card before removing the SD card.
- B. Just pull out the card; special shutdown is not required.
- C. Use the Manager application to shutdown the card before removing the SD card.
- D. Use the System Status Application to shutdown the card before removing the SD card.
- E. User System Monitor to shutdown the card before removing the SD card.
Correct Answer: C,D 🗳️
A customer has UMS enabled on their VoiceMail Pro server. They wish to use Microsoft Outlook to retrieve voicemail messages and is not using Microsoft Exchange as the message store. Which protocol must be configured in Microsoft Outlook to access their messages?
- A. IMAP
- B. POP3
- C. MAPI
- D. HTTP
Correct Answer: A 🗳️
An IP 406v2 has been upgraded to the latest release (6.0+). The client wants to test a 9600 series phone, however the phone powers up but will not register to IP Office. What is causing the issue?
- A. The phone's MAC address must registered in IP Office.
- B. The phone requires a newer control unit.
- C. The phone must be changed from SIP to H.323.
- D. The firmware requires an upgrade.
Correct Answer: B 🗳️
When converting a 4620 series IP Phone to a VPN phone, which option on the phone must be changed on the phone and the 46xxupgrade.scr file to redirect the phone to the new firmware?
- A. Group Number
- B. Gatekeeper Location
- C. VLAN ID
- D. Network Region
Correct Answer: A 🗳️
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