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Avaya 2U00210A Exam Syllabus Topics:

Avaya APSS Unified Communications Online Test Sample Questions:

1. A leading reseller (* Reseller*) of Avaya is invited by Avaya to attend a function organized to recognize the Reseller for its key contribution in increasing the revenue of Avaya's contact center technology ("CCT") suite of products from $1m to $3m over a 2 year period. The authorized representative of the Reseller is awarded a memento with an Avaya logo and a framed picture of Avaya CCT suite of products. Is it appropriate for the reseller to accept the memento and the picture from Avaya?

A) No. the items were given to improperly influence the reseller to help Avaya to further augment the revenue from CCT products
B) No, the reseller should have declined the memento and picture from Avaya since accepting gifts of any kind is against Avaya's policy.
C) Yes, so long as it is acceptable under the Reseller's compliance policies. The items represent gifts of nominal value which are appropriate under Avaya*s policy.

2. A leading Channel Partner of Avaya. responsible for managing several of our accounts, entertains, without Avaya's knowledge and approval, the Chief Technology Officer ("CTO") of a leading client whom Avaya services via the above Partner. The entertainment involves hosting a cocktail dinner for the CTO and his family at a suburban luxury hotel costing approximately S200 and giving a gift coupon worth $500. The Partner does not expense the above to Avaya and justifies the above action on the ground it was a "good will" gesture and not done with any ulterior motive of securing more business, b the Partner's behavior appropriate?

A) Yes, because it was a "good will" gesture and Avaya expects our Partners to use their discretion in such instances while abiding by their own internal policies and procedures.
B) No, because it involved payment of a cash equivalent (gift coupon), could be considered lavish under the circumstances and the Partner failed to notify Avaya about the event.

3. HOTSPOT
Managers and executives at different client organizations often have different titles yet perform the same function. So instead of an IT Manager, you may be working with a C level officer such as a chief technical officer. Match the officers and managers, listed below, with the Avaya Web Conferencing benefit that would be of interest to them, for each feature, select the corresponding benefit from the dropdown list.

4. In a Virtual Desktop Infrastructure {VDI), Avaya VDI Communicator addresses the UC needs of the LAN attached knowledge worker. How dose the Avaya VDI Communicator address the quality and scalability issues of a communications device in a Virtual Desktop Infrastructure?

A) Installing one X Communicator on the same machine with Avaya VDI Communicator
B) Processing media on the thin client
C) Installing VDI Communicator on virtual machines in the data center
D) Processing media on the one X Communicator running on virtual machines in the data center

Solutions: