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Avaya IP Office™ Platform Support Online Test Sample Questions:

1. Which application is used to upgrade Avaya IP Office™ Server Edition?

A) Manager
B) Linux command line
C) System status
D) Web Manager

2. When ISDN/PRI calls are being disconnected, what tool should be utilized to troubleshoot the issue?

A) System Monitor with enabled ISDN L3 filter options.
B) Debug Manager on DTE port
C) Debug View with default filters
D) SSA Snapshot

3. Given an IP Phone that is not working, which of the following is an example of "Top-Down Troubleshooting"?

A) Check for an indicator light where the IP Phone is connected and listen for a dial tone.
B) Attempt to ping the IP Phone and make a call if the ping is successful.
C) Replace the patch cord of the IP Phone, and if it boots up, make a call.
D) Validate that the gateway IP address is present in the IP Phone configuration.

4. Which two are required for IP Office to support a SIP IP hard telephone with the most advanced features? (Choose two.)

A) user profiles set to Virtual
B) endpoint license
C) user profile set to Teleworker
D) user and SIP extension in IP Office
E) Advanced System license

5. What is the default incoming call route for data calls on the IP Office, and which feature does it access by default?

A) Extension "Modern" and Auto-attendant
B) Hunt group "Data" and Voicemail
C) RAS access "Dialin" and Voicemail
D) Hunt group "Main" and Auto-attendant

Solutions: