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Apple 9L0-005 Exam Syllabus Topics:

Apple Desktop Service Certification Sample Questions:

1. When practicing component isolation, which ONE of the following components would NOT be a part of a minimal system configuration for an iMac G5 (iSight)?

A) Logic Board
B) Power Supply
C) SDRAM
D) Power Cable
E) Hard Drive
F) Speaker

2. What is the first step to take if you have an iMac G5 that constantly ejects any CD / DVD that is inserted?

A) Replace the logic board.
B) Replace the optical drive.
C) Disconnect all peripheral devices, especially the mouse.
D) Replace the optical drive cable.

3. Which key do you use to start Apple Hardware Test on an Intel Mac?

A) T
B) N
C) C
D) D

4. You require additional information about a specific problem with a customer's Power Mac G5. Which one of the following resources is the Apple-recommended choice for researching the problem?

A) User's manual
B) Discussions
C) Downloads
D) Knowledge Base

5. A customer complains that she cannot access the Internet using Safari running on her Mac mini. The computer is connected to a cable modem with an Ethernet cable. Which of the following is a LINK in this scenario?

A) Safari
B) Ethernet cable
C) Mac mini
D) TCP/IP

Solutions: