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BlackBerry BCP-240 Exam Syllabus Topics:

BlackBerry 10 Support Specialist Sample Questions:

1. What online tool could be used to review existing tickets and or open a new ticket with BlackBerry Support?

A) BlackBerry Help
B) BlackBerry Expert Support Center
C) BlackBerry Knowledge Base
D) BlackBerry Resource Kit

2. A user would like to restore data to their device using BlackBerry Link. How can this task be accomplished?

A) Click on the device via the arrow, click restore.
B) Connect the device, click on the device via the arrow, click restore.
C) Click on settings, click on the device, click restore.
D) Connect the device, click on settings, click on the device, click restore now.

3. When logs are requested by BlackBerty. what application and command is used to gather the requested logs?

A) Open Help, select Home, swipe down from the bezel and select Supportfrom the panel
B) Open Help, select Support and then select the newty available Create Report on the bottom panel.
C) Open Help, select Support and select Log Submission from the List.
D) Open Help, select Support, swipe down from the bezel and select Create Report from the top panel.

4. What are the encryption options available when adding an IMAP email account?

A) AES,3DES
B) S/MIME, PGP,TrueCrypt
C) 128-Bit TKIP
D) SSL,StartTLS.Off

5. Certificates can be manually imported on the handheld by going to:

A) Options, Certificates, Import.
B) Settings. Network Connections, Certificates.
C) Options, Security, Import.
D) Settings. Security and Privacy, Certificates, Import.

Solutions: