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WGU Operations-Management Exam Syllabus Topics:

SectionObjectives
Competency 4: Supply Chain Management- Logistics and distribution
- Sourcing and procurement
- Supply chain design and strategy
- Inventory management
Competency 7: Forecasting- Forecast accuracy measures
- Qualitative forecasting methods
- Quantitative forecasting methods (moving averages, exponential smoothing)
Competency 2: Quality Management- Quality management philosophies (Deming, Juran, Crosby)
- Total Quality Management (TQM)
- Malcolm Baldrige National Quality Award criteria
- Cost of quality (prevention, appraisal, internal/external failure)
Competency 5: Capacity Planning and Facility Layout- Facility layout types (process, product, cellular, fixed-position)
- Location analysis and decisions
- Capacity planning strategies
Competency 3: Process Improvement and Problem Solving- Six Sigma methodology
- Statistical Process Control (SPC)
- Lean operations and waste elimination
- Cause-and-effect diagrams (fishbone diagrams)
- Plan-Do-Study-Act (PDSA) cycle
Competency 1: Operations Management Fundamentals- Operations strategy and competitive priorities
- Product and service design
- History and evolution of operations management
Competency 6: Production Planning and Scheduling- Aggregate planning
- Master Production Schedule (MPS)
- Theory of Constraints (TOC)
- Just-in-Time (JIT) and Kanban systems
- Material Requirements Planning (MRP)

WGU Operations Management (C215, VDC2) Sample Questions:

Which two types of operations include repetitive processes?
Choose 2 answers

  • A. Project process
  • B. Continuous process
  • C. Batch process
  • D. Line process
Reveal Solution  Discussion  0

Correct Answer: B,D  🗳️

Which continuous improvement method does Cpk measure?

  • A. The most common measurement process
  • B. Parts per million on the capability index
  • C. How close one is to a target and how consistent one is with the average performance
  • D. What a process is capable of and how long it will take to conclude
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

Explanation: Only visible for 2Pass4sure members. You can sign-up / login (it's free).

In which organizational layout would one expect to see items arranged by type?

  • A. Hybrid
  • B. Product
  • C. Fixed
  • D. Process
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

Explanation: Only visible for 2Pass4sure members. You can sign-up / login (it's free).

What are two ways management can assist employees' focus in a just-in-time (JIT) processing environment?
Choose 2 answers

  • A. Ensure that workers receive multifunctional training
  • B. Develop an incentive system to reward workers for their efforts
  • C. Separate the cultures in the organization so there will be no conflicts
  • D. Require workers to use free time to do quality control charting
Reveal Solution  Discussion  0

Correct Answer: A,B  🗳️

Explanation: Only visible for 2Pass4sure members. You can sign-up / login (it's free).

A company decides and makes plans to enter into a new market.
Which project life cycle phase does this strategy directly relate to?

  • A. Feasibility analysis
  • B. Execution
  • C. Planning
  • D. Conception
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

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