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WGU Operations-Management Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Competency 4: Supply Chain Management | - Logistics and distribution - Sourcing and procurement - Supply chain design and strategy - Inventory management |
| Competency 7: Forecasting | - Forecast accuracy measures - Qualitative forecasting methods - Quantitative forecasting methods (moving averages, exponential smoothing) |
| Competency 2: Quality Management | - Quality management philosophies (Deming, Juran, Crosby) - Total Quality Management (TQM) - Malcolm Baldrige National Quality Award criteria - Cost of quality (prevention, appraisal, internal/external failure) |
| Competency 5: Capacity Planning and Facility Layout | - Facility layout types (process, product, cellular, fixed-position) - Location analysis and decisions - Capacity planning strategies |
| Competency 3: Process Improvement and Problem Solving | - Six Sigma methodology - Statistical Process Control (SPC) - Lean operations and waste elimination - Cause-and-effect diagrams (fishbone diagrams) - Plan-Do-Study-Act (PDSA) cycle |
| Competency 1: Operations Management Fundamentals | - Operations strategy and competitive priorities - Product and service design - History and evolution of operations management |
| Competency 6: Production Planning and Scheduling | - Aggregate planning - Master Production Schedule (MPS) - Theory of Constraints (TOC) - Just-in-Time (JIT) and Kanban systems - Material Requirements Planning (MRP) |
WGU Operations Management (C215, VDC2) Sample Questions:
Which two types of operations include repetitive processes?
Choose 2 answers
- A. Project process
- B. Continuous process
- C. Batch process
- D. Line process
Correct Answer: B,D 🗳️
Which continuous improvement method does Cpk measure?
- A. The most common measurement process
- B. Parts per million on the capability index
- C. How close one is to a target and how consistent one is with the average performance
- D. What a process is capable of and how long it will take to conclude
Correct Answer: C 🗳️
Explanation: Only visible for 2Pass4sure members. You can sign-up / login (it's free).
In which organizational layout would one expect to see items arranged by type?
- A. Hybrid
- B. Product
- C. Fixed
- D. Process
Correct Answer: D 🗳️
Explanation: Only visible for 2Pass4sure members. You can sign-up / login (it's free).
What are two ways management can assist employees' focus in a just-in-time (JIT) processing environment?
Choose 2 answers
- A. Ensure that workers receive multifunctional training
- B. Develop an incentive system to reward workers for their efforts
- C. Separate the cultures in the organization so there will be no conflicts
- D. Require workers to use free time to do quality control charting
Correct Answer: A,B 🗳️
Explanation: Only visible for 2Pass4sure members. You can sign-up / login (it's free).
A company decides and makes plans to enter into a new market.
Which project life cycle phase does this strategy directly relate to?
- A. Feasibility analysis
- B. Execution
- C. Planning
- D. Conception
Correct Answer: D 🗳️
Explanation: Only visible for 2Pass4sure members. You can sign-up / login (it's free).
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