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Salesforce FS-Con-101 Exam Syllabus Topics:

Salesforce Certified Field Service Consultant Sample Questions:

1. Northern Trail Outfitters wants to report on its Assets and reflect their attributes including hierarchical relationships.
How should the Consultant meet this requirement?

A) Enable and customize the View Asset Hierarchy action.
B) Create custom reports and reference the Parent Asset and Root Asset fields.
C) Usethe Assets without Products report.
D) Use standard reports and reference the Parent Asset and Root Asset fields.

2. Universal Containers wants to track when Technicians need to visit a customer site multiple times to resolve an issue.
How should a Consultant configure this using a single Work Order'

A) Create a new Work Order Line Item for each site visit.
B) Create a new Product Consumed for each site visit.
C) Create a new Service Appointment for each site visit.
D) Create a new Child Work Order for each site visit.

3. Universal Containers (UC) wants to track the Asset lifecycle when equipment has been swapped out.
What should a Consultant recommend to meet thisrequirement?

A) Add the field history tracking related list to the Asset Page and configure the Product Request object,
B) Add the field history tracking related list to the Asset Page and configure the Asset Relationship object.
C) Add the Related Asset related list to the Asset Page and configure the Product Request object
D) Add the Related Asset related list to the Asset Page and configure the Asset Relationship object.

4. Universal Containers has implemented a Flow that allows Technicians to replace faulty or damaged Assets directly fromwithin the Salesforce Field Service mobile app.
Once a replacement has been made, where can the Asset Relationships be viewed?

A) Both the Primary Assets and Related Assets related lists on the Work Order object
B) Only the Primary Assets related list on the Asset object
C) Only the Primary Assets related list on the Work Order object
D) Both the Primary Assets and Related Assets related lists on the Asset object

5. Universal Containers wants to track the work that is performed on the customer's install base. Which object relationship should the Consultant utilize to meet this requirement?

A) Assets to Products
B) Work Orders to Assets
C) Products to Accounts
D) Work Orders to Products

Solutions: