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HP HP2-H28 Exam Syllabus Topics:

HP Selling HP Printing and Computing Services Sample Questions:

1. Corporate, Enterprise, Public Sector and SMB customers can split their IT departments into which two categories?

A) IT outsourced or IT Contract dependent
B) Internal or External
C) Managed IT and Partially Managed IT
D) IT Managed or Non IT Managed

2. Which statement is true about Service Lines?

A) R4 Commercial support covers all business levels for workgroup printers.
B) The R7 computer support line is available for consumers
C) R4 Commercial support is only available to Small and Medium Business (SMB).
D) All services lines are available for consumers who buy contractual services.

3. Which type of value added service would you sell to a company that wants to ensure that their LaserJet printers are always up and running with consistently high print quality?

A) Toner and Rollers Uptime Kit Replacement
B) Accidental Damage Protection
C) Preventative Maintenance Kit Replacement
D) Quick Page Service

4. What is the purpose of the HP Services portfolio?

A) to extend the life of Printing and Personal Systems
B) to increase efficiency, reduce cost, and extend the life of Printing and Personal Systems
C) to increase hardware refreshes in the business sector
D) to increase the cost of total services

5. In addition to the Travel Coverage and Accidental Damage Protection services, what other value added service can be offered to consumers?

A) Premium Services
B) Data Protection
C) Preventative Maintenance Kit Replacement
D) Defective Media Retention

Solutions: