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IBM Assess: Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:

1. A customer's service desk team is complaining about IBM SmartCloud Control Desk user interface performance. What should be the starting point in analyzing the situation to determine the most likely cause of the performance issues?

A) Application logs
B) Advanced workload designer
C) System performance console
D) Client browser settings

2. Which option consists of process, service, and operational management and helps organizations better manage their IT infrastructure?

A) IBM SmartCloud Enterprise Provisioning
B) IBM Smart Groupware
C) IBM Workload Balancer
D) IBM Service Management

3. Which solution enables the deployment of highly virtualized environments for self-service cloud computing?

A) IBM Tivoli Endpoint Manager
B) IBM Tivoli Provisioning Manager
C) IBM SmartCloud Control Desk
D) IBM Tivoli Service Automation Manager

4. Why is it important to define Key Performance Indicators (KPIs) for processes in the solution design phase?

A) KPIs document the solution performance and indicate whether hardware needs to be upgraded.
B) KPIs take a long time to implement in a GUI so they must be defined early in the project.
C) KPIs definitions are mandatory fields during product installation and without them the installation cannot progress.
D) KPIs track project success and if the promised value is delivered.

5. Which two communication modes are supported to allow integration with IBM Tivoli Provisioning Manager? (Choose two.)

A) CORBA
B) Windows Communication Foundation
C) Web services
D) ODBC
E) Database interface tables

Solutions: