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IBM Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:

1. The IBM SrnartCloud Control Desk provides the ability to visualize the impact of what type of change?

A) A change on services
B) A change on assets
C) A change to people
D) A change on configurations items

2. What are two benefits that an IT asset management solution can provide? (Choose two.)

A) Reduce total cost of ownership
B) Faster software provisioning
C) Increase productivity
D) Real-time asset monitoring
E) Increase asset functionality

3. A customer is planning to implement IBM SmartCloud Control Desk to automate incident, problem, and change management processes and to build a configuration management database. The solution will serve up to 150 concurrent users. If the deployment uses IBM WebSphere Application Server Network Deployment V7.1 how many nodes in a cell are recommended to run maximo.ear?

A) one is enough
B) at least five
C) at least three
D) at least two

4. How is a power user of an IT asset and service management system defined?

A) A user with the highest level of authorization to access the system.
B) A user who has the ability to use advanced features of the system which are beyond the abilities of regular users.
C) A user who is responsible for management of the system administration team.
D) A user who is an expert in programming additional features to the system which will be used by other users.

5. How are business processes supported in IBM Sen/ice Delivery and Process Automation products?

A) Create integrations between the various products
B) Use the comprehensive workflow engine
C) Write custom Java classes for each process
D) Implement runbook automation

Solutions: