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ITIL ITIL4-DPI Exam Overview:
| Certification Vendor: | PeopleCert / AXELOS |
|---|---|
| Exam Name: | ITIL 4 Strategist: Direct, Plan and Improve (DPI) |
| Exam Number: | ITIL4-DPI |
| Real Exam Qty: | 40 |
| Available Languages: | French, German, Japanese, English, Spanish, Chinese (Simplified) |
| Related Certifications: | ITIL 4 Strategic Leader (SL) ITIL 4 Managing Professional (MP) |
| Exam Price: | USD 495 |
| Exam Format: | Multiple Choice |
| Exam Duration: | 90 minutes |
| Passing Score: | 70% |
| Certificate Validity Period: | 3 Years (to maintain certification status via CPD or re-registration) |
| Sample Questions: | DOWNLOAD DEMO |
| Exam Way: | Online (PeopleCert Remote Proctoring) or On-site (Test Center) |
| Pre Condition: | Candidates must hold the ITIL 4 Foundation certificate. |
| Official Syllabus URL: | https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/ITIL-1/itil-4-strategist-direct-plan-and-improve-2695 |
ITIL ITIL4-DPI Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Understand and use the principles and methods of Organizational Change Management (OCM) | - Change leadership - Resistance management - Stakeholder management - Communication - Organizational culture |
| Topic 2: Understand the key concepts of Direct, Plan and Improve | - Planning
- Improvement
- Risks |
| Topic 3: Understand the role of governance, risk and compliance | - Management of risk - Governance
|
| Topic 4: Understand and use key principles and methods of continual improvement | - Continual improvement model - Agile - Assessment - Lean - Six Sigma - Build an improvement roadmap - Toyota Kata |
| Topic 5: Understand and use key principles and methods of measurement and reporting | - Basics of measurement and reporting - Define metrics and KPIs - Interpreting reports - Types of metrics |
| Topic 6: Understand and use key principles and methods of direction and planning | - Place decision-making authority at the correct level - Operational planning - Business planning - Cascade goals and requirements - Strategic planning - Define effective policies, controls and guidelines |
ITIL4-DPI Exam FAQ: What Candidates Ask Most
The ITIL 4 Strategist: Direct, Plan and Improve (DPI) (exam code ITIL4-DPI) is the exam you pass to earn the ITIL 4 Strategist certification, a credential at the Intermediate (Managing Professional / Strategic Leader) level. It is also connected with related credentials such as ITIL 4 Managing Professional (MP), ITIL 4 Strategic Leader (SL). If you are mapping out a certification path with ITIL, this exam is a milestone worth planning around.
The ITIL4-DPI exam includes 40 questions, and you have 90 minutes to complete them. With that many questions on the clock, pacing is part of the challenge: divide your time into rough blocks as you go, and flag the items that stall you so you can circle back at the end instead of burning minutes on a single question. A week or two before your exam date, sit at least one full timed session in the 2Pass4sure test engine under the same time limit, so the pace feels familiar rather than frantic on the day.
You need 70% to pass the ITIL4-DPI exam, and the official registration fee is USD 495. That fee is due again in full for every retake, which makes thorough preparation the cheaper investment by far. Before you book your seat, test yourself with the 2Pass4sure practice questions until you are scoring comfortably above the passing mark on a consistent basis — it is the simplest way to avoid paying for the same exam twice.
Candidates must hold the ITIL 4 Foundation certificate.
Eligibility rules can be adjusted by ITIL over time, so before you register, confirm the current requirements on the official exam page: view the official ITIL4-DPI exam information.
Yes. 2Pass4sure offers a free PDF demo of the ITIL4-DPI practice questions, so you can judge the quality of the material firsthand before paying anything. Every purchase also includes 365 days of free updates — if ITIL changes the exam during that year, your material changes with it. And when the free update period expires, you can extend it at a 50% discount from within your member zone.
Every ITIL4-DPI purchase at 2Pass4sure is backed by a 100% Money Back Guarantee: if you take the corresponding exam within 60 days of your purchase and do not pass, you can apply for a full refund. The guarantee has clear conditions — it does not apply if you sit the exam within 3 days of purchase, if you downloaded the material but never actually took the exam, or to free materials and expired orders, and the candidate name must match the payer name. To file a claim, send a scan of your exam enrollment slip together with your official Score Report PDF within 2 days of the exam; claims are processed within 7 days. If you would rather not take a refund, you can exchange the product instead and receive two additional exam preparation products of equal value for free, while your original product keeps its update service. Delivery itself is instant: your material is available for download right after payment and is also sent to your email within one minute — if it has not arrived within 2 hours, contact our customer service. There is no limit on how many computers you can install it on.
The official ITIL 4 Strategist: Direct, Plan and Improve (DPI) outline divides the exam content into 6 main domains. The first three are:
- Understand and use key principles and methods of direction and planning
- Understand and use key principles and methods of measurement and reporting
- Understand and use the principles and methods of Organizational Change Management (OCM)
That is only the headline view — scroll back up to the Exam Topics section on this page for the complete domain-by-domain breakdown before you plan your study schedule.
ITIL 4 Strategist: Direct, Plan and Improve (DPI) Sample Questions:
Which BEST describes a value stream?
- A. A flexible and simple guide that supports improvement initiatives
- B. The way an organization applies specific resources to tasks
- C. A structured approach to organizational change, so that staff members feel valued
- D. Steps that add value to a unit of work being processed in the service value chain
Correct Answer: D 🗳️
Explanation: Only visible for 2Pass4sure members. You can sign-up / login (it's free).
An organization has IT divisions distributed globally. As the organization has grown, it has become difficult to align the activities of the IT divisions with the organization's objectives.
How can the organization ensure that all IT activities are aligned with the organization's objectives?
- A. Put compliance controls in place to ensure that all centres of expertise are following the same practices
- B. Collect feedback from both organizational and IT leadership from each region
- C. Establish increasingly detailed objectives at each level of the organization that align directly with the objectives of the layer above
- D. Prioritize risk mitigation strategies in alignment with the organization's risk appetite
Correct Answer: C 🗳️
Explanation: Only visible for 2Pass4sure members. You can sign-up / login (it's free).
A company has a new, global line of business that has changed how the IT department supports the systems.
Recognizing the need for two-way communication for the required changes, IT managers need better ways of obtaining feedback.
Which describes the BEST approach for establishing effective feedback channels?
- A. Initiate a project to select and implement a collaboration tool to facilitate two-way communication with staff
- B. Establish office hours where staff are encouraged to visit without appointments and discuss their concerns
- C. Publish a printed weekly newsletter that clearly and consistently communicates change
- D. Research how individual teams communicate internally and use the most popular collaboration tools to collect feedback
Correct Answer: D 🗳️
Explanation: Only visible for 2Pass4sure members. You can sign-up / login (it's free).
An organization is mapping a value stream for an IT service. In the current map, the same activity is repeated multiple times. When identifying opportunities to remove waste from the value streams, it has been determined that several days could be removed from the delivery time by eliminating repeated work.
What is this an example of?
- A. Building value chains on effective practices
- B. Cascading goals through the organization
- C. Optimizing a workflow through the organization
- D. Establishing clear objectives for assessments
Correct Answer: C 🗳️
Explanation: Only visible for 2Pass4sure members. You can sign-up / login (it's free).
A service provider has established the success factor of:"improved availability of wi-fi service." Using the SMART model, which is the BEST key performance indicator to use to measure this?
- A. Increase in wi-fi service reliability by the end of quarter 2
- B. 5% reduction in number of complaints to the service desk by the end of the year
- C. 10% increase in resolution of wi-fi incidents within target time by the end of quarter 3
- D. 5% increase in user satisfaction scores for the wi-fi service
Correct Answer: C 🗳️
Explanation: Only visible for 2Pass4sure members. You can sign-up / login (it's free).
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