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The KPI Institute C-KPIP Exam Syllabus Topics:

The KPI Institute Certified KPI Professional Sample Questions:

1. Which of the following statements is true?

A) Cascading stops at team level; there is no relevancy to cascade down to individual level
B) Cascading objectives to lower levels can happen by using the same objectives and by identifying specific objectives that can support those corporate objectives
C) Cascading objectives from organizational to departmental level can only happen by using the same objectives at the lower level
D) None of the answers

2. Which KPI is suitable for balancing "Hotel occupancy (%)"?

A) Revenue per available capacity unit ($)
B) Retained customers (%)
C) Available capacity (#)
D) Occupancy at full rate (%)

3. Which of the following statements is a leading KPI for "Customer satisfaction (%)"?

A) Profitable customers (%)
B) Orders processed per hour (#)
C) Retained earnings ($)
D) None of the answers

4. In which stage of the Value Flow Analysis should "Time to complete an order (# / time)" be monitored?

A) Process
B) Outcome
C) Output
D) Input

5. Which of the following design features for graphs should be used?

A) Overlapping different types of graphs one on top of the other
B) Strong grid bars
C) Dark backgrounds
D) Listing the name and legend of the graph

Solutions: