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Microsoft MB6-897 Exam Overview:

Certification Vendor:Microsoft
Exam Name:Microsoft Dynamics 365 for Retail
Exam Number:MB6-897
Passing Score:700 (on a scale of 1–1000)
Available Languages:English
Certificate Validity Period:Retired – historical credential (no longer available after retirement)
Real Exam Qty:40–60
Exam Duration:120 minutes
Related Certifications:Microsoft Dynamics 365 Finance and Operations Certifications
MCSE: Business Applications (retired)
Exam Format:Multiple choice
Exam Price:Approximately USD 165
Sample Questions: DOWNLOAD DEMO
Exam Way:Computer-based proctored exam via Pearson VUE (retired – not currently available).
Pre Condition:No formal prerequisites, but experience with Dynamics 365 for Retail and retail operations is recommended.
Official Syllabus URL:https://learn.microsoft.com/

Microsoft MB6-897 Exam Syllabus Topics:

SectionWeightObjectives
Manage Retail Operations18%- Customer loyalty, journals, and inventory
- Manage workers and reporting
Setup and Configure Organizational Parameters20%- Integrate and manage retail channels
- Model an organization
- Configure retail parameters and workflows
Conduct Retail Activities29%- POS operations
- Sales orders, customer, and return management
Setup and Configure Point of Sale15%- POS setup and configuration
- Configure POS terminals and barcodes
Setup and Configure Products18%- Product parameters and catalogs
- Pricing and delivery modes

Microsoft MB6-897 Exam FAQ — What Candidates Ask Most

The MB6-897 exam is the official Microsoft exam for Microsoft Dynamics 365 for Retail. Passing it earns you the Microsoft Dynamics 365 credential, which sits at the Professional / Expert (Legacy MCSE) level. It is also connected to MCSE: Business Applications (retired), Microsoft Dynamics 365 Finance and Operations Certifications, so what you learn carries over if you plan to pursue those paths as well. Employers treat the certification as verified proof of skill, which is why structured preparation with 2Pass4sure's practice questions pays off.

The MB6-897 exam contains 40–60 questions, and the time limit is 120 minutes. Translate that into a pacing plan before exam day: know roughly how long you can afford per item, flag anything that stalls you, and circle back at the end instead of burning minutes. Two or three full timed sessions in 2Pass4sure's test engine will teach you that rhythm far better than untimed reading ever will.

The passing score for the MB6-897 exam is 700 (on a scale of 1–1000), and the official registration fee is Approximately USD 165. Remember that a failed attempt means paying that fee again in full for a retake, so treat self-assessment as part of the budget: run 2Pass4sure's practice questions under timed conditions and only book your seat once your scores sit comfortably above the passing bar.

No formal prerequisites, but experience with Dynamics 365 for Retail and retail operations is recommended. Eligibility details can change, so before you register, confirm the current requirements on the official exam page: https://learn.microsoft.com/.

Yes. 2Pass4sure offers a free PDF demo of the Microsoft Dynamics 365 for Retail practice questions on the samples page, so you can judge the format and quality yourself before paying anything. Every purchase also includes 365 days of free updates, and after the product expires you can extend the update service at a 50% discount from within your member zone.

If you take the corresponding exam within 60 days of purchase and do not pass, 2Pass4sure backs you with a 100% money-back guarantee. To claim it, submit a scanned copy of your exam enrollment slip together with your official Score Report PDF within 2 days of the exam, and the refund is processed within 7 days. The guarantee does not apply to attempts made within the first 3 days after purchase, to products downloaded without actually sitting the exam, or to free materials and expired orders, and the candidate name must match the payer's name. If you would rather have study material than money, you can instead exchange for two additional exam products of equal value, free of charge, while keeping the update service on your original purchase. Delivery itself is instant: your download is available right after payment and a copy reaches your mailbox within one minute — if nothing arrives within 2 hours, contact customer service. You may install the product on as many computers as you need.

The official Microsoft Dynamics 365 for Retail blueprint is organized into 5 domains. The leading areas are:

  • Conduct Retail Activities — 29% of the exam
  • Setup and Configure Point of Sale — 15% of the exam
  • Setup and Configure Products — 18% of the exam

For the complete domain-by-domain breakdown with every subtopic, see the Exam Topics outline above.

Microsoft Dynamics 365 for Retail Sample Questions:

Question 1

You are unable to cancel a sales order.
What are three reasons why you CANNOT cancel the sates order? Each correct answer presents a complete solution.

A. The order has not been picked.
B. The order has a credit card payment pending.
C. The order's credit card payment has been authorized.
D. The order has already been cancelled.
E. The order has been partially picked.


Question 2

You are creating a keyboard mapping group to use at a point of sale (POS).
What is populated when you enter a character to use as a shortcut key?

A. Boolean value
B. text value
C. ANSI value
D. ASCII value


Question 3

You need to ensure that all returns Over $25.00 for purchases paid by credit cards are reviewed and approved.
What should you do?

A. Create a hold code that requires a manager to clear the hold.
B. Configure the Pending return hold code in the call center parameters.
C. Create an order event that requires a manager to review the order.
D. Configure the credit card approval amount in the call center parameters.


Question 4

You create a new retail store. You are configuring sales tax for the store.
Which three actions should you perform? Each correct answer presents part of the solution.

A. Set up a sales tax override group.
B. Set up a sales tax group.
C. Specify inclusive sales taxes.
D. Set up item sales tax groups.
E. Assign a sales tax group.


Question 5

You are a cashier working on a point of sale (POS) register at a retail store.
Your shift ends in the middle of the business day and you must report the cash in your drawer.
You need to count your cash drawer in the back office.
What should you perform first?

A. perform a tender declaration
B. close the shift
C. perform a blind close shift
D. log off the register


Solutions:

Question 1
Answer: B,C,E
Question 2
Answer: D
Question 3
Answer: B
Question 4
Answer: A,B,D
Question 5
Answer: C

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