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Nortel 920-321 Exam Syllabus Topics:

SectionObjectives
Topic 1: System Configuration and Maintenance- Communication Server 1000 administration
  • 1. Software installation and upgrades
    • 2. System provisioning and setup
      Topic 2: VoIP Succession 1000/1000M Architecture- System architecture and components
      • 1. Call server architecture overview
        • 2. Network elements and signaling flow
          Topic 3: Database Administration- Database configuration and management
          • 1. Database integrity and maintenance
            • 2. Backup and restore procedures
              • 3. Data structure and records management
                Topic 4: Troubleshooting and Support- Fault isolation and diagnostics
                • 1. VoIP call processing issues
                  • 2. Database-related faults resolution

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