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Nortel 920-481 Exam Syllabus Topics:

SectionObjectives
Topic 1: Installation and Configuration- System implementation
  • 1. Network connectivity settings
  • 2. Configuration procedures
  • 3. Initial installation
Topic 2: CallPilot System Architecture- CallPilot platform fundamentals
  • 1. Server roles and deployment models
  • 2. System components and architecture
  • 3. CallPilot Rls.5.0 features
Topic 3: Integration and Networking- Communication integration
  • 1. PBX and telephony integration
  • 2. Network services configuration
  • 3. Directory and messaging integration
Topic 4: User and Mailbox Administration- Administration tasks
  • 1. User permissions and profiles
  • 2. Class of service configuration
  • 3. Mailbox creation and management
Topic 5: Maintenance and Troubleshooting- System support
  • 1. Troubleshooting common issues
  • 2. Backup and recovery
  • 3. Monitoring and diagnostics
Topic 6: Unified Messaging Concepts- Messaging services
  • 1. Email integration
  • 2. Fax messaging
  • 3. Voice messaging

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