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Nokia SDM_2002001040 Exam Syllabus Topics:

Nokia SDM Certification - CARE Sample Questions:

1. Who is responsible for ensuring the setup and availability of online services (NOLS, RAS, etc.) as agreed with the customer?

A) HWS Manager.
B) SWS Manager.
C) Care Program Manager.
D) CT Head.

2. How does an NSN-PRS report show that SAP / accounting system and NELLE are set-up consistently?

A) It compares the GIC structure with the Service Order structure.
B) Forecasted and actual cost and sales are on the same GICs.
C) The totals coming from NELLE and SAP / accounting system match.
D) The half-year total remains stable.

3. During monthly reporting the Care Program Manager finds a lot of wrong cost allocations to her / his project. What should s/he do?

A) Comment in the report that there have been wrong allocations.
B) Nothing specific - deviations by default will be investigated by F&C controller and then F&C team will take all the corrective actions needed.
C) Ask F&C to find out what the allocations contain and then ask to get them corrected, then report findings and corrective actions.
D) Ask the CT head to support in finding and correcting possible reasons.

4. How can the Care Program Manager monitor GCC performance?

A) With the monthly CDB report.
B) Via monthly report distributed by GCC Engagement Team in most regions.
C) The Care Program Coordinator provides a report.
D) The Resolve tool provides a report.

5. CaPM has agreed a new, temporary HWS drop point setup with the customer. How should it be formally recorded?

A) No need to record this as the agreement is temporary, verbal agreement should be enough.
B) The new setup should be described in the Care Plan and then shared internally and externally.
C) A letter describing the new services details has to be sent to the customer, who then should confirm the agreed setup.
D) A contract amendment needs to be prepared, verified by lawyers and signed.

Solutions: