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Nokia SDM_2002001050 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Service Operations & Governance30%- Escalation & Stakeholder Communication
- Incident, Problem & Change Management
- Service Monitoring & Reporting
Topic 2: SDM Concepts & Framework25%- ITIL/COBIT Alignment
- Nokia SDM Model & Principles
- Service Delivery Lifecycle
Topic 3: Service Design & Planning25%- Risk Assessment & Dependency Management
- SLA, KPI & Service Catalog
- Customer Requirements & Expectations
Topic 4: Continuous Improvement20%- Optimization & Improvement Initiatives
- Performance Analysis
- Customer Satisfaction & Service Reviews

Nokia SDM Certification - NI Sample Questions:

1. Why is 'Staged Acceptance' the preferred acceptance procedure for rollout projects in NSN?

A) Because 'Staged Acceptance' simplifies the customer acceptance process by reducing the customer's involvement.
B) Because 'Staged Acceptance' helps to reduce project asset levels by introducing multiple invoices.
C) Because 'Staged Acceptance' helps to reduce NSN's effort for drive tests.
D) Because 'Staged Acceptance' helps to reduce NSN's administrational efforts for customer invoicing.


2. Why are PARD (Project Asset Rotation Days) and TILT (Telecom Implementation Lead-Time) KPI's closely related to each other?

A) Because PARD is influenced by the TILT KPI (influenced = if one is decreasing the other is also decreasing).
B) Because TILT is influenced by the PARD KPI (influenced = if one is decreasing the other is also decreasing).
C) Because both KPI's are NI project related.
D) Because both KPI's are CT cash flow related.


3. In turnkey projects ...

A) ... NSN prefers to delegate the responsibility to subcontractors and to outsource Project Management whenever possible due to the high risks involved.
B) ... the global standard lead times for the different steps of the turnkey site process can be used to create a rollout schedule with the NEROS rollout simulation tool.
C) ... Site acquisition&permitting involves managing many external stakeholders out of NSN's direct control. It is therefore important to know the local rules well and to proactively communicate with all relevant parties at an early stage.
D) ... change management should rather focus on unplanned site visits during implementation than on site design changes involving changes in Bill of Quantity for site materials.


4. Which of the following statements about the project communication process is true ?

A) The project Communication Plan documents all reporting (towards internal and external stakeholders), indicating the purpose, the frequency, the data source and its distribution (list and format).
B) The project Communication Plan documents all meetings and the relevant information exchanged from/to the customer (purpose, frequency, participants, chairman, the MoM writer and its distribution list and format).
C) The project Communication Plan defines the project and site libraries (folder structures and its contents).
D) The project Communication Plan describes the information and communication needs of the project stakeholders.


5. What is the purpose of a Project Target Agreement?

A) 1) full or partial agreement between CT Head and respective PM on the project base lines and the contract terms at the end of the handover process 2) PM's formal confirmation that all relevant information from tender phase was handed over 3) release of tendering team
B) 1) agreement between PM and his line manager of the project targets relevant for Short Term Incentive 2) PM's confirmation that he is aware of and accepts his incentive relevant project objectives
C) 1) agreement between the PM and the customer of the project targets and the contract terms at the start of project execution 2) formal approval of the customer that the PM proposed by NSN is considered acceptable from customer's perspective
D) 1) full or partial agreement between Tender PM and Project Execution PM of the project base lines and the contract terms at the end of the handover process 2) PM's formal confirmation that all relevant information from tender phase was handed over 3) release of tendering team


Solutions:

Question # 1
Answer: B
Question # 2
Answer: A
Question # 3
Answer: C
Question # 4
Answer: D
Question # 5
Answer: A

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