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Nokia SDM Certification - CARE Sample Questions:

1. Who needs to agree on the Care Plan?

A) Care Program Manager and Customer.
B) Care Program Manager and CT Head.
C) Head of Care in region and Care Program Manager.
D) Customer and CT Head.

2. The largest impact on the SPC rate comes from:

A) internal allocations.
B) the utilization ratio.
C) the total headcount.
D) management overhead.

3. The Care Plan should be updated:

A) At least once per year.
B) Only after each contract change.
C) After each change to Care setup described.
D) On customer request only.

4. A customer contract contains 3rd party installed base. Who needs to be contacted to arrange back to back 3rd party contract?

A) CT Logistics.
B) CT Head.
C) Care 3rd Party Management.
D) CaPM arranges directly with the local supplier.

5. In a SI solution some non standard NSN servers are used. Who is responsible for the Equipment Support?

A) 100% Care.
B) Responsibility is split between SI and Care according to local agreement.
C) SI local organization.
D) NSN is responsible for only equipment used in NSN standard solutions and therefore the Customer must have contract directly with the equipment provider.

Solutions: