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Nortel 920-130 Exam Syllabus Topics:

SectionObjectives
Call Routing and Management- Call flow design
  • 1. Queue handling and distribution
    • 2. Routing strategies
      Installation and Configuration Concepts- Deployment preparation
      • 1. Network configuration basics
        • 2. Hardware/software prerequisites
          System Administration- User and agent management
          • 1. Agent configuration
            • 2. Permissions and roles
              Symposium Express Call Center Architecture- System components overview
              • 1. Server and client roles in Symposium Express
                • 2. Call center platform architecture
                  Monitoring and Troubleshooting- System diagnostics
                  • 1. Error handling and logs
                    • 2. Performance monitoring tools

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