Exam Name: NNCSS SYMPOSIUM CALL CENTER EXAM
Certification Provider: Nortel
Corresponding Certification: Nortel Other Certification
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Updated: Sep 20, 2026
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The 920-106 exam has a reputation for tripping up even experienced professionals, and the Nortel NNCSS SYMPOSIUM CALL CENTER blueprint keeps getting broader. Rather than guessing what matters, work through the 76 practice questions 2Pass4sure has built around the current exam and walk in knowing the format cold.
Nortel 920-106 Exam Overview:
| Certification Vendor: | Nortel |
|---|---|
| Exam Name: | NNCSS Symposium Call Center Exam |
| Exam Number: | 920-106 |
| Related Certifications: | Nortel Call Center Certification NNCSS Symposium Administration |
| Available Languages: | English |
| Exam Format: | Multiple Choice |
| Sample Questions: | DOWNLOAD DEMO |
| Exam Way: | Authorized testing center (onsite) |
| Official Syllabus URL: | https://www.nortel.com/support/certifications/callcenter/symposium |
Nortel 920-106 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Agent and Supervisor Management | - User Management
|
| Topic 2: System Administration | - Configuration and Maintenance
|
| Topic 3: Reporting and Metrics | - Call Center Analytics
|
| Topic 4: Call Handling and Routing | - Inbound and Outbound Calls
|
| Topic 5: Integration and Connectivity | - Network and Interfaces
|
| Topic 6: Call Center Fundamentals | - Architecture and Components
|
Nortel 920-106 Exam FAQ — What Candidates Ask Most
The 920-106 exam is the official Nortel exam for Nortel NNCSS SYMPOSIUM CALL CENTER. Passing it earns you the Nortel Other Certification credential, which sits at the Professional level. It is also connected to Nortel Call Center Certification, NNCSS Symposium Administration, so what you learn carries over if you plan to pursue those paths as well. Employers treat the certification as verified proof of skill, which is why structured preparation with 2Pass4sure's practice questions pays off.
Yes. 2Pass4sure offers a free PDF demo of the Nortel NNCSS SYMPOSIUM CALL CENTER practice questions on the samples page, so you can judge the format and quality yourself before paying anything. Every purchase also includes 365 days of free updates, and after the product expires you can extend the update service at a 50% discount from within your member zone.
If you take the corresponding exam within 60 days of purchase and do not pass, 2Pass4sure backs you with a 100% money-back guarantee. To claim it, submit a scanned copy of your exam enrollment slip together with your official Score Report PDF within 2 days of the exam, and the refund is processed within 7 days. The guarantee does not apply to attempts made within the first 3 days after purchase, to products downloaded without actually sitting the exam, or to free materials and expired orders, and the candidate name must match the payer's name. If you would rather have study material than money, you can instead exchange for two additional exam products of equal value, free of charge, while keeping the update service on your original purchase. Delivery itself is instant: your download is available right after payment and a copy reaches your mailbox within one minute — if nothing arrives within 2 hours, contact customer service. You may install the product on as many computers as you need.
The official Nortel NNCSS SYMPOSIUM CALL CENTER blueprint is organized into 6 domains. The leading areas are:
- Reporting and Metrics
- Integration and Connectivity
- System Administration
For the complete domain-by-domain breakdown with every subtopic, see the Exam Topics outline above.
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