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A Nortel credential still carries real weight in 2026 hiring decisions, and the 920-178 exam is the gatekeeper. Behind 2Pass4sure's Nortel Contact Center Rls. 7.0 Sales Engineering package stands an expert team that verifies each of the 100 practice questions against what the exam currently tests.

Nortel 920-178 Exam Overview:

Certification Vendor:Nortel
Exam Name:Nortel Contact Center Rls. 7.0 Sales Engineering
Exam Number:920-178
Related Certifications:Nortel Contact Center Manager Rls. 7.0 Install and Config (920-174)
Nortel Contact Center Multimedia Rls. 7.0 Implementation (920-176)
Nortel Contact Center Rls. 7.0 Technical Support (920-173)
Nortel Contact Center Rls. 7.0 Administration & Scripting (920-177)
Exam Format:Multiple Choice
Available Languages:English
Real Exam Qty:100
Exam Way:Typically computer-based testing (CBT) at authorized testing centers or proctored online delivery depending on region.
Pre Condition:Recommended experience with Nortel Contact Center solutions and related Communication Server 1000 systems.

Nortel 920-178 Exam Syllabus Topics:

SectionObjectives
Topic 1: Implementation Considerations- Network requirements and infrastructure planning
- Scalability and redundancy concepts
Topic 2: Contact Center Sales Engineering Fundamentals- Solution positioning and product portfolio understanding
- Nortel Contact Center Rls. 7.0 architecture overview
Topic 3: Solution Design for Contact Center- Integration with Nortel Communication Server 1000
- Customer requirement analysis
- High-level system design and sizing
Topic 4: Contact Center Applications- IVR and self-service solutions
- Reporting and analytics basics
- ACD and call routing concepts

Nortel 920-178 Exam FAQ — What Candidates Ask Most

The 920-178 exam is the official Nortel exam for Nortel Contact Center Rls. 7.0 Sales Engineering. Passing it earns you the Nortel Other Certification credential, which sits at the Professional level. It is also connected to Nortel Contact Center Rls. 7.0 Administration & Scripting (920-177), Nortel Contact Center Manager Rls. 7.0 Install and Config (920-174), Nortel Contact Center Multimedia Rls. 7.0 Implementation (920-176), Nortel Contact Center Rls. 7.0 Technical Support (920-173), so what you learn carries over if you plan to pursue those paths as well. Employers treat the certification as verified proof of skill, which is why structured preparation with 2Pass4sure's practice questions pays off.

Recommended experience with Nortel Contact Center solutions and related Communication Server 1000 systems. Eligibility details can change, so before you register, confirm the current requirements on the official exam page.

You can book the 920-178 exam through the official registration channels below:

Exam delivery method: Typically computer-based testing (CBT) at authorized testing centers or proctored online delivery depending on region..

Nortel points candidates to the following official training options:

Once the coursework has built your foundation, the fastest way to turn theory into exam readiness is drilling with 2Pass4sure's 100 practice questions for the Nortel Contact Center Rls. 7.0 Sales Engineering exam.

Yes. 2Pass4sure offers a free PDF demo of the Nortel Contact Center Rls. 7.0 Sales Engineering practice questions on the samples page, so you can judge the format and quality yourself before paying anything. Every purchase also includes 365 days of free updates, and after the product expires you can extend the update service at a 50% discount from within your member zone.

If you take the corresponding exam within 60 days of purchase and do not pass, 2Pass4sure backs you with a 100% money-back guarantee. To claim it, submit a scanned copy of your exam enrollment slip together with your official Score Report PDF within 2 days of the exam, and the refund is processed within 7 days. The guarantee does not apply to attempts made within the first 3 days after purchase, to products downloaded without actually sitting the exam, or to free materials and expired orders, and the candidate name must match the payer's name. If you would rather have study material than money, you can instead exchange for two additional exam products of equal value, free of charge, while keeping the update service on your original purchase. Delivery itself is instant: your download is available right after payment and a copy reaches your mailbox within one minute — if nothing arrives within 2 hours, contact customer service. You may install the product on as many computers as you need.

The official Nortel Contact Center Rls. 7.0 Sales Engineering blueprint is organized into 4 domains. The leading areas are:

  • Contact Center Sales Engineering Fundamentals
  • Implementation Considerations
  • Contact Center Applications

For the complete domain-by-domain breakdown with every subtopic, see the Exam Topics outline above.

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