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Salesforce Certified Business Analyst Sample Questions:

1. The business analyst (BA) at Cloud Kicks is deep in planning activities for its Commerce C oud implementation project. The project sponsor asks the team to.. their efforts due to budgetary constraints.
What should the BA do next?

A) Ask the project manage to re-prioritize .. requirements.
B) Ask the project sponsor to increase the project budget.
C) Ask the project sponsor to request additional resources.

2. The business analyst (BA) at Cloud Kicks is deep in planning activities for its Commerce Cloud implementation project. The project sponsor asks the team to adjust their efforts due to budgetary constraints.
What should the BA do next?

A) Prioritize requirements.
B) Organize requirements.
C) Validate requirements.

3. After the completion of the most recent sprint at Cloud Kicks (CK), the business analyst (BA) provided a demo of three user stories for the customer support solution to a senior executive. During the demo, the BA showcased the following Salesforce functionalities:
1. Searching for an account
2. Creating a new case
3. Closing a case
After the demo, the BA received poor feedback stating that the executive was unsure about the definition of a
"case."
What should the BA do differently in the next demo?

A) Explain that the term is a Salesforce industry standard.
B) Update the environment to use language specific to CK.
C) Confirm each user story includes a clear who, what, and why.

4. Universal Container wants to build a Salesforce application to manage its recruitment lifecycle. The project lead wants to identify the key recruitment steps and stakeholders in a visual format.
What should the business analyst do to meet the requirement?

A) Review department procedures and consult the org chart.
B) Create an entity relationship diagram.
C) Map the business process.

5. The VP of sales at Cloud Kicks wants to streamline the lead qualification process to improve the team's productivity and help them reach their target goals. A business analyst (BA) has been assigned to the project to identify the disconnect between the sales and marketing teams' definitions of a qualified lead.
What should the BA focus on?

A) Evaluating the team's skills and experiences to determine how the can better align.
B) Scheduling an all-day collaboration workshop with both team to resolve their differences.
C) Mapping historical lead data from each team and building carts to highlight similarities

Solutions: