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Salesforce Certified-Business-Analyst Exam Overview:
| Certification Vendor: | Salesforce |
|---|---|
| Exam Name: | Salesforce Certified Business Analyst Exam |
| Exam Number: | Certified-Business-Analyst |
| Exam Duration: | 105 minutes |
| Exam Format: | Multiple-choice, Multi-select, Scenario-based |
| Exam Price: | US$200 + applicable taxes |
| Available Languages: | English |
| Real Exam Qty: | 60-65 |
| Passing Score: | 72% |
| Certificate Validity Period: | Valid indefinitely with required maintenance modules |
| Recommended Training: | Salesforce Business Analyst Trailmix |
| Exam Registration: | Pearson VUE Scheduling Salesforce Certification Registration |
| Sample Questions: | DOWNLOAD DEMO |
| Exam Way: | Online proctored or onsite at authorized Pearson VUE test centers |
| Pre Condition: | No mandatory prerequisites; recommended 2+ years business analysis experience and Salesforce familiarity |
| Official Syllabus URL: | https://help.salesforce.com/s/articleView?id=005298939&language=en_US |
Salesforce Certified-Business-Analyst Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| User Stories and Acceptance Criteria | 18% | - Document and maintain user stories - Define components of effective user stories - Write clear, testable acceptance criteria |
| Change Management and Enablement | 17% | - Develop change enablement strategies - Support adoption and training activities - Identify change impacts and risks |
| Development Support and User Acceptance | 12% | - Support solution development and clarify requirements - Plan and execute user acceptance testing - Validate solution against requirements |
| Solution Design and Documentation | 18% | - Translate requirements into Salesforce solution design - Map business processes to Salesforce capabilities - Create functional specifications and design documents |
| Requirements Gathering and Management | 18% | - Engage stakeholders to elicit, validate and prioritize requirements - Distinguish between scope, requirements and user stories - Document and manage requirements in version control |
| Customer Discovery | 17% | - Define project scope based on business strategies, goals and challenges - Understand BA roles across implementation lifecycle - Document business processes and scope - Assess current state of existing products and processes |
Answers to the Most Common Questions About Salesforce Certified Business Analyst
The Certified-Business-Analyst exam is the official Salesforce exam for Salesforce Certified Business Analyst. Passing it earns you the Salesforce Certified Business Analyst credential, which sits at the Professional level. Employers treat the certification as verified proof of skill, which is why structured preparation with 2Pass4sure's practice questions pays off.
The Certified-Business-Analyst exam contains 60-65 questions, and the time limit is 105 minutes. Translate that into a pacing plan before exam day: know roughly how long you can afford per item, flag anything that stalls you, and circle back at the end instead of burning minutes. Two or three full timed sessions in 2Pass4sure's test engine will teach you that rhythm far better than untimed reading ever will.
The passing score for the Certified-Business-Analyst exam is 72%, and the official registration fee is US$200 + applicable taxes. Remember that a failed attempt means paying that fee again in full for a retake, so treat self-assessment as part of the budget: run 2Pass4sure's practice questions under timed conditions and only book your seat once your scores sit comfortably above the passing bar.
No mandatory prerequisites; recommended 2+ years business analysis experience and Salesforce familiarity Eligibility details can change, so before you register, confirm the current requirements on the official exam page: https://help.salesforce.com/s/articleView?id=005298939&language=en_US.
You can book the Certified-Business-Analyst exam through the official registration channels below:
Exam delivery method: Online proctored or onsite at authorized Pearson VUE test centers.
Salesforce points candidates to the following official training options:
Once the coursework has built your foundation, the fastest way to turn theory into exam readiness is drilling with 2Pass4sure's 315 practice questions for the Salesforce Certified Business Analyst exam.
Yes. 2Pass4sure offers a free PDF demo of the Salesforce Certified Business Analyst practice questions on the samples page, so you can judge the format and quality yourself before paying anything. Every purchase also includes 365 days of free updates, and after the product expires you can extend the update service at a 50% discount from within your member zone.
If you take the corresponding exam within 60 days of purchase and do not pass, 2Pass4sure backs you with a 100% money-back guarantee. To claim it, submit a scanned copy of your exam enrollment slip together with your official Score Report PDF within 2 days of the exam, and the refund is processed within 7 days. The guarantee does not apply to attempts made within the first 3 days after purchase, to products downloaded without actually sitting the exam, or to free materials and expired orders, and the candidate name must match the payer's name. If you would rather have study material than money, you can instead exchange for two additional exam products of equal value, free of charge, while keeping the update service on your original purchase. Delivery itself is instant: your download is available right after payment and a copy reaches your mailbox within one minute — if nothing arrives within 2 hours, contact customer service. You may install the product on as many computers as you need.
The official Salesforce Certified Business Analyst blueprint is organized into 6 domains. The leading areas are:
- Development Support and User Acceptance — 12% of the exam
- Customer Discovery — 17% of the exam
- Change Management and Enablement — 17% of the exam
For the complete domain-by-domain breakdown with every subtopic, see the Exam Topics outline above.
Salesforce Certified Business Analyst Sample Questions:
Question 1
Historically, Cloud Kicks (CK) has been a B2C company. CK now wants to add a B2B line of business. Sales leadership at CK has asked the business analyst (BA) how this will impact its existing and future Salesforce configuration.
Where should the BA focus the initial impact analysis?
A. Einstein Forecasting
B. Lead Processes
C. Person Accounts
Question 2
A business analyst (BA) at Cloud Kicks is preparing for a user acceptance testing (UAT) session to release a record-triggered flow that notifies account and opportunity owners once a quote has been accepted.
What should the BA do during UAT to ensure the solution meets the requirements?
A. Work with the solution architect to perform unit testing in a sandbox.
B. Work with subject matter experts to perform UAT in a sandbox.
C. Work with the quality assurance (QA) team to perform UAT in a sandbox.
Question 3
The user acceptance testing (UAT) of a solution has passed. During the code review process, a technical team found that the Apex code fails to meet Salesforce coding standards which makes it challenging to maintain over the long term and may create performance issues. The business analyst has identified this as an issue that prevents deployment to production.
Which principle of Agile methodology does this violate?
A. Definition of done
B. Sprint retrospective
C. Iterative development
Question 4
The business analyst (BA) At universal Containers is writing user stories for its Salesforce Field Service implementation.
What should the BA evaluate to understand the understand the risk level of the user stories?
A. Team, budget, and timeline impact
B. Scope, resource, and documentation impact
C. Technical, operational, and regulatory impact
Question 5
The business analyst (BA) working with the contract renewal team at Cloud kicks has mapped out is current renewal process, the BA has noted where representatives are inputting contract information from PDF document which is introducing errors an inaccurate date into Salesforce.
Which type of inefficiency is happening during this step in the process?
A. Avoidance
B. Manual effort
C. Duplication
Solutions:
| Question 1 Answer: B | Question 2 Answer: B | Question 3 Answer: A | Question 4 Answer: B | Question 5 Answer: B |
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