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Salesforce ED-Con-101 Exam Syllabus Topics:

Salesforce Certified Education Cloud Consultant Sample Questions:

1. A Career Services department plans to implement Salesforce. The consultant is preparing for the discovery session will the director and advising staff.
Which question should the consultant ask during the discovery session?

A) What are the success metrics for the project?
B) What is the estimated project budget?
C) Which users need system admin access?

2. The advancement team uses Education Cloud for Advancement for its fundraising operations. The team wants a tool to help determine whether they will meet the campaign goal.
Which analytics tool should the consultant recommend?

A) CRM Analytics
B) Campaign Influence
C) Tableau Prep Conductor

3. A help desk at a large university wants to track and measure average resolution times and escalations associated with student requests for password resets.
Which solution should a consultant recommend?

A) Service Cloud
B) Digital Engagement
C) Einstein Next Best Action
D) Salesforce Identity

4. The Alumni Relations office wants to respond to posts by alumni on variety of Channels, including Instagram, Twitter, and Facebook.
Which solution should the office consider?

A) Social Studio
B) email Studio
C) Interaction Studio
D) Audience Studio

5. A consultant needs to import a large volume of records into a university's Salesforce production environment that has the Education Data Architecture (EDA). The import file already defines Account and Address information. The university's environment has a private sharing model and several sharing rules.
Which of these temporary actions should the consultant take before importing the data?

A) Change the account model to Household.
B) Disable sharing rules using TDTM.
C) Disable unnecessary code using Table-Driven Trigger Management (TDTM).

Solutions: