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Salesforce Certified Platform Strategy Designer Sample Questions:

1. Cloud Kicks' sales representatives are complaining that some Lightning webs components developed as part of the partner onboarding process are slow to load and often unresponsive.
What would be the best recommendation to the team to identify the challenges and remediate the issue?

A) Run the Salesforce Optimizer.
B) Create a case with Salesforce support.
C) Utilize the Lightning Usage App.

2. The call center at Cloud Kicks (CK) is receiving higher call volumes than usual, which is leading to longer wait times for customers. CK has decided to engage a team to address this.
What should the strategy designer ask before framing the problem'?

A) What new technology trends exist for customer service?
B) What problem(s) is CK trying to solve?
C) How does a competitor solve for a similar problem?

3. A project team led by a strategy designer has just facilitated 3 weeks of user research.
What should thev do to identify kev insights?

A) Plot insights on a 2x2 diagram of effort and impact, and align with stakeholders.
B) Ask each team member to create insights based on their expertise and support with collected quotes.
C) As a team, spend time affinity mapping, spotting patterns, and surfacing surprises.

4. A Strategy Designer at Cloud Kicks presents narrative to drive stakeholder alignment for a new product vision.
In addition to the narrative, what should the designer provide to create alignment?

A) The strategic case including a breakdown of features and why they meet audience needs.
B) Incentives to motivate internal stakeholders to align with the proposed future state
C) A roadmap to minimize miscommunication about milestones in the build process.

5. A Cloud Kicks (CK) strategy designer is leading a project to create a new customer experience with digital and environmental touchpoints. The stakeholders want to understand how the designer is proposing CK will deliver the experience. which tool should they use to explore the collaboration, structure, and processes that will be required?

A) Service blueprint
B) Journey map
C) Empathy map

Solutions: