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Salesforce AP-203 Exam Syllabus Topics:

SectionWeightObjectives
Discovery24%- Requirements Analysis
  • 1. Given the current and expected volumes of data, document and understand platform constraints and the impact on Communications Cloud.
  • 2. Given a customer scenario, map and document the business process, personas, and requirements.
  • 3. Map current business processes, personas, and requirements, to native Communications Cloud functionality and off-platform solutions.
  • 4. Given a list of a customer's vision and goals, choose the appropriate products to use within Salesforce Communications Cloud.
- Architecture Assessment
  • 1. Given a customer's business pain points, objectives, and budget, determine the KPIs that deliver a transformational implementation outcome.
  • 2. Given a description of a customer's IT ecosystem, use architectural guiding principles to assess the current architecture.
Delivery16%- Implementation
  • 1. Advise customers on best practices, solution architecture, and success metrics.
  • 2. Support implementation teams and ensure successful project delivery.
- Validation
  • 1. Verify solution meets business requirements and KPIs.
Planning and Design60%- Product Catalog Design
  • 1. Given a delivery/implementation scenario, describe the appropriate decomposition scenarios for commercial products.
  • 2. Given processes/requirements, use architectural guidelines and best practices to rationalize, model, and design a scalable product catalog.
- Solution Architecture
  • 1. Implement Digital Commerce, Sales Cloud, and Salesforce Platform solutions.
  • 2. Design solutions leveraging OmniStudio, Industries CPQ (EPC), and Industries Order Management.
  • 3. Integrate Contract Lifecycle Management (CLM) and Document Generation.

Salesforce Accredited Agentforce Communications Professional Sample Questions:

United Telecom has release plan for their digital transformation it includes both legacy CRM and their new communication cloud, both of which will be active until the digital transformation is complete. Customer data from the legacy CRM will be migrated into communication cloud as part of first phase of the digital transformation project. There are business critical operations that will remains active in legacy CRM after the first phase of project. Which strategy should a consultant recommended to keep the customer data to sync between the legacy CRM and communication cloud?

  • A. Introduce customer data management system as a part of digital transformation to keep customer data up to date
  • B. Synchronize real time customer data between the two CRMs at the end of business day using batch updates.
  • C. Allow updated on Customer Data only on Communication cloud and synchronize the update to the legacy CRM
  • D. Synchronize real time customer data between the two CRMs when updated happens in either of the two CRMs
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

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Orbit telecommunication has announced that their B2C mobile business is doing well and there will be high order increase next year well beyond anything they had planned. What are the two preparatory steps that a consultant should take to ensure the stability in production?

  • A. Ensure Enterprise sales management (ESM) is employed to split the large order prior to submission to order management system
  • B. Ensure mule soft is employed for integration to reduce the consumption of salesforce resources
  • C. Ensure platform events mode is enabled
  • D. Ensure that customer have enough Async Apex Callouts and platform events available to cover the load
Reveal Solution  Discussion  0

Correct Answer: C,D  🗳️

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Universal containers (UC) is a communication using commination cloud and would like to introduce a limited- time offer of their customers. The offer will be available on UC ' s website through DC APIs and once claimed, will give customers a 10% discount for three months. Which options should a consultant configure to meet the requirement?

  • A. Discount
  • B. Promotions
  • C. Offering
  • D. Time Plan
Reveal Solution  Discussion  0

Correct Answer: B,D  🗳️

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A consultant analyzing integrations to various fulfillment systems. While the consultant beliefs that process shall be automated, they have identified one particular complex integration that has a formatted payload that verify JSON Implemented for nonstandard error response to be returned to order management from the fulfillment system. How should the consultant solve this used case?

  • A. Use a dataRaptor to grab the JSON payload from Order Management to pass it to the fulfillment system directly.
  • B. Attach an Omniscript ta task and handle the integration manually
  • C. Recommend that this step to be handled manually by having the user navigation to the fulfillment system ' s native UI logic
  • D. Use Apex to be able to send the customized payload and interpret the response
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

Explanation: Only visible for 2Pass4sure members. You can sign-up / login (it's free).

Universal containers (UC) is implementing communication cloud. One of the KPIs for their digital transformation is to reduce time to market for new product and products changes since it is currently takes three-month end to end to launch new product. Which two actions will help measure product time to market in communication loud?

  • A. Create a salesforce Report on the Product object to track the product time to market
  • B. Create a Product Time to market app from template in CRM analytics to track the product time to market
  • C. Create salesforce report on EPC project object to track the product time to market.
  • D. Leverage the EPC functionality to track the product related configuration.
Reveal Solution  Discussion  0

Correct Answer: C,D  🗳️

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