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Salesforce Salesforce-Certified-Administrator Exam Overview:
| Certification Vendor: | Salesforce |
|---|---|
| Exam Name: | Salesforce Certified Administrator Exam |
| Exam Number: | ADM-201 / Salesforce-Certified-Administrator |
| Real Exam Qty: | 60 scored + 5 unscored |
| Available Languages: | English, Italian, German, Japanese, Portuguese (Brazilian), Spanish, French |
| Exam Format: | Scenario-based, Multiple-choice, Multiple-select |
| Certificate Validity Period: | Valid 3 years; requires annual free Trailhead maintenance to stay active |
| Exam Duration: | 105 minutes |
| Passing Score: | 65% |
| Exam Price: | $200 USD (+ applicable tax), retake: $100 USD |
| Related Certifications: | Salesforce Certified Platform App Builder Salesforce Certified Advanced Administrator |
| Recommended Training: | Official Exam Guide Trailhead Prepare for Your Administrator Credential |
| Exam Registration: | Official Salesforce Credential Page Webassessor Registration |
| Sample Questions: | DOWNLOAD DEMO |
| Exam Way: | Online proctored via Kryterion Webassessor / Pearson VUE, or in-person at authorized test centers |
| Pre Condition: | No formal prerequisites; 6+ months of hands-on Salesforce administration experience recommended |
| Official Syllabus URL: | https://trailhead.salesforce.com/credentials/administrator |
Salesforce Salesforce-Certified-Administrator Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Workflow/Process Automation | 15% | - Automation best practices - Salesforce Flow - Approval processes |
| Topic 2: Object Manager and Lightning App Builder | 20% | - Fields, relationships, and schema - Standard and custom objects - Lightning App Builder and page layouts - Lightning record pages and components |
| Topic 3: Data and Analytics Management | 17% | - Reports and dashboards - Data import/export tools - Data security and quality - Data validation and deduplication |
| Topic 4: Configuration and Setup | 15% | - Company and org settings - Profile and permission sets - Sharing model and access controls - User management and security |
| Topic 5: Agentforce AI | 8% | - AI assistant configuration - Use cases and limitations |
| Topic 6: Sales and Marketing Applications | 10% | - Forecasts and sales processes - Campaigns and products - Lead and opportunity management |
| Topic 7: Service and Support Applications | 10% | - Case management - Entitlements and service contracts - Knowledge and support tools |
| Topic 8: Productivity and Collaboration | 10% | - Email and calendar integration - Activities, tasks, and events - Chatter configuration |
Common Questions About the Salesforce Certified Administrator Exam
The Salesforce Certified Administrator (exam code Salesforce-Certified-Administrator) is the exam you pass to earn the Salesforce Certified Administrator certification, a credential at the Associate level. It is also connected with related credentials such as Salesforce Certified Advanced Administrator, Salesforce Certified Platform App Builder. If you are mapping out a certification path with Salesforce, this exam is a milestone worth planning around.
The Salesforce-Certified-Administrator exam includes 60 scored + 5 unscored questions, and you have 105 minutes to complete them. With that many questions on the clock, pacing is part of the challenge: divide your time into rough blocks as you go, and flag the items that stall you so you can circle back at the end instead of burning minutes on a single question. A week or two before your exam date, sit at least one full timed session in the 2Pass4sure test engine under the same time limit, so the pace feels familiar rather than frantic on the day.
You need 65% to pass the Salesforce-Certified-Administrator exam, and the official registration fee is $200 USD (+ applicable tax), retake: $100 USD. That fee is due again in full for every retake, which makes thorough preparation the cheaper investment by far. Before you book your seat, test yourself with the 2Pass4sure practice questions until you are scoring comfortably above the passing mark on a consistent basis — it is the simplest way to avoid paying for the same exam twice.
No formal prerequisites; 6+ months of hands-on Salesforce administration experience recommended
Eligibility rules can be adjusted by Salesforce over time, so before you register, confirm the current requirements on the official exam page: view the official Salesforce-Certified-Administrator exam information.
You can book the Salesforce-Certified-Administrator exam through the official registration channels below:
How the exam is taken: Online proctored via Kryterion Webassessor / Pearson VUE, or in-person at authorized test centers.
Salesforce lists the following official training options for candidates preparing for this exam:
Once you have worked through the training, measure your readiness with the 248 practice questions from 2Pass4sure — they show you exactly which topics still need attention before you book the exam.
Yes. 2Pass4sure offers a free PDF demo of the Salesforce-Certified-Administrator practice questions, so you can judge the quality of the material firsthand before paying anything. Every purchase also includes 365 days of free updates — if Salesforce changes the exam during that year, your material changes with it. And when the free update period expires, you can extend it at a 50% discount from within your member zone.
Every Salesforce-Certified-Administrator purchase at 2Pass4sure is backed by a 100% Money Back Guarantee: if you take the corresponding exam within 60 days of your purchase and do not pass, you can apply for a full refund. The guarantee has clear conditions — it does not apply if you sit the exam within 3 days of purchase, if you downloaded the material but never actually took the exam, or to free materials and expired orders, and the candidate name must match the payer name. To file a claim, send a scan of your exam enrollment slip together with your official Score Report PDF within 2 days of the exam; claims are processed within 7 days. If you would rather not take a refund, you can exchange the product instead and receive two additional exam preparation products of equal value for free, while your original product keeps its update service. Delivery itself is instant: your material is available for download right after payment and is also sent to your email within one minute — if it has not arrived within 2 hours, contact our customer service. There is no limit on how many computers you can install it on.
The official Salesforce Certified Administrator outline divides the exam content into 8 main domains. The first three are:
- Data and Analytics Management — 17%
- Sales and Marketing Applications — 10%
- Productivity and Collaboration — 10%
That is only the headline view — scroll back up to the Exam Topics section on this page for the complete domain-by-domain breakdown before you plan your study schedule.
Salesforce Certified Administrator Sample Questions:
Question 1
The CTO of AW Computing has defined a new policy for cases to improve customer satisfaction. All cases submitted with a Case Reason of Installation must be acknowledged immediately via email and assigned to the appropriate agents. Any cases that are stillin the New status after 4 hours must be escalated to support management.
What case management tools need to be utilized for this requirement?
A. Auto-response rules, Queues, Macros
B. Auto-response rules, Entitlements, Escalation Rules
C. Auto-response rules, Macros, Entitlements
D. Auto-response rules, Queues, Escalation Rules
Question 2
Northern Trail Outfitters has hired interns to enter Leads Into Salesforce and has requested a way to identify these new records from existing Leads.
What approach should an administrator take to meet this requirement?
A. Create a separate Lead Lightning App.
B. Update the active Lead Assignment Rules.
C. Set up Web-to-Lead for the interns' use.
D. Define a record type and assign it to the interns.
Question 3
An administrator is on a tight deadline to create dashboards for the sales and marketing teams at AW Computing.
What should the administrator do to meetthe deadline without increasing the budget?
A. Hire a Consultant to build the custom dashboards.
B. Check the AppExchange for prebuilt Solution that can be easily customized.
C. Train someone on the sales and marketing teams to build dashboards.
D. Build the dashboards manually to meet the deadline.
Question 4
The administrator has been asked to automate a simple field update on the account. When a support agentchanges the status of the account to 'Audited', they would like the system to automatically update the Audited date field on the account with today's date.
Which tool should the administrator use to complete this automation?
A. FormulaField
B. Flow Builder
C. Approval process
D. Validation Rule
Question 5
What should an administrator use as an identifier when importing and updating records from a separate system?
A. Rich Text field
B. Record ID
C. External ID
D. Auto-Number field
Solutions:
| Question 1 Answer: D | Question 2 Answer: D | Question 3 Answer: B | Question 4 Answer: A | Question 5 Answer: C |
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