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From the first practice question to exam-day confidence, 2Pass4sure covers the whole Certified-Business-Analyst preparation journey. You get 315 questions with verified answers, free updates for a full year, and support that answers when you need it — everything for the Salesforce Certified Business Analyst in one place.
Salesforce Certified-Business-Analyst Exam Overview:
| Certification Vendor: | Salesforce |
|---|---|
| Exam Name: | Salesforce Certified Business Analyst Exam |
| Exam Number: | Certified-Business-Analyst |
| Real Exam Qty: | 60-65 |
| Exam Duration: | 105 minutes |
| Exam Format: | Scenario-based, Multiple-choice, Multi-select |
| Passing Score: | 72% |
| Exam Price: | US$200 + applicable taxes |
| Certificate Validity Period: | Valid indefinitely with required maintenance modules |
| Available Languages: | English |
| Recommended Training: | Salesforce Business Analyst Trailmix |
| Exam Registration: | Salesforce Certification Registration Pearson VUE Scheduling |
| Sample Questions: | DOWNLOAD DEMO |
| Exam Way: | Online proctored or onsite at authorized Pearson VUE test centers |
| Pre Condition: | No mandatory prerequisites; recommended 2+ years business analysis experience and Salesforce familiarity |
| Official Syllabus URL: | https://help.salesforce.com/s/articleView?id=005298939&language=en_US |
Salesforce Certified-Business-Analyst Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: User Stories and Acceptance Criteria | 18% | - Document and maintain user stories - Write clear, testable acceptance criteria - Define components of effective user stories |
| Topic 2: Requirements Gathering and Management | 18% | - Distinguish between scope, requirements and user stories - Engage stakeholders to elicit, validate and prioritize requirements - Document and manage requirements in version control |
| Topic 3: Solution Design and Documentation | 18% | - Translate requirements into Salesforce solution design - Create functional specifications and design documents - Map business processes to Salesforce capabilities |
| Topic 4: Development Support and User Acceptance | 12% | - Support solution development and clarify requirements - Validate solution against requirements - Plan and execute user acceptance testing |
| Topic 5: Change Management and Enablement | 17% | - Support adoption and training activities - Identify change impacts and risks - Develop change enablement strategies |
| Topic 6: Customer Discovery | 17% | - Define project scope based on business strategies, goals and challenges - Assess current state of existing products and processes - Document business processes and scope - Understand BA roles across implementation lifecycle |
Common Questions About the Salesforce Certified Business Analyst Exam
The Salesforce Certified Business Analyst (exam code Certified-Business-Analyst) is the exam you pass to earn the Salesforce Certified Business Analyst certification, a credential at the Professional level. If you are mapping out a certification path with Salesforce, this exam is a milestone worth planning around.
The Certified-Business-Analyst exam includes 60-65 questions, and you have 105 minutes to complete them. With that many questions on the clock, pacing is part of the challenge: divide your time into rough blocks as you go, and flag the items that stall you so you can circle back at the end instead of burning minutes on a single question. A week or two before your exam date, sit at least one full timed session in the 2Pass4sure test engine under the same time limit, so the pace feels familiar rather than frantic on the day.
You need 72% to pass the Certified-Business-Analyst exam, and the official registration fee is US$200 + applicable taxes. That fee is due again in full for every retake, which makes thorough preparation the cheaper investment by far. Before you book your seat, test yourself with the 2Pass4sure practice questions until you are scoring comfortably above the passing mark on a consistent basis — it is the simplest way to avoid paying for the same exam twice.
No mandatory prerequisites; recommended 2+ years business analysis experience and Salesforce familiarity
Eligibility rules can be adjusted by Salesforce over time, so before you register, confirm the current requirements on the official exam page: view the official Certified-Business-Analyst exam information.
You can book the Certified-Business-Analyst exam through the official registration channels below:
How the exam is taken: Online proctored or onsite at authorized Pearson VUE test centers.
Salesforce lists the following official training options for candidates preparing for this exam:
Once you have worked through the training, measure your readiness with the 315 practice questions from 2Pass4sure — they show you exactly which topics still need attention before you book the exam.
Yes. 2Pass4sure offers a free PDF demo of the Certified-Business-Analyst practice questions, so you can judge the quality of the material firsthand before paying anything. Every purchase also includes 365 days of free updates — if Salesforce changes the exam during that year, your material changes with it. And when the free update period expires, you can extend it at a 50% discount from within your member zone.
Every Certified-Business-Analyst purchase at 2Pass4sure is backed by a 100% Money Back Guarantee: if you take the corresponding exam within 60 days of your purchase and do not pass, you can apply for a full refund. The guarantee has clear conditions — it does not apply if you sit the exam within 3 days of purchase, if you downloaded the material but never actually took the exam, or to free materials and expired orders, and the candidate name must match the payer name. To file a claim, send a scan of your exam enrollment slip together with your official Score Report PDF within 2 days of the exam; claims are processed within 7 days. If you would rather not take a refund, you can exchange the product instead and receive two additional exam preparation products of equal value for free, while your original product keeps its update service. Delivery itself is instant: your material is available for download right after payment and is also sent to your email within one minute — if it has not arrived within 2 hours, contact our customer service. There is no limit on how many computers you can install it on.
The official Salesforce Certified Business Analyst outline divides the exam content into 6 main domains. The first three are:
- Requirements Gathering and Management — 18%
- Change Management and Enablement — 17%
- Development Support and User Acceptance — 12%
That is only the headline view — scroll back up to the Exam Topics section on this page for the complete domain-by-domain breakdown before you plan your study schedule.
Salesforce Certified Business Analyst Sample Questions:
Question 1
Universal Containers is developing a new recruitment app using Service Cloud. The project team has started writing user stories including:
"As a human resources (HR) manager, I need to document the progress of a candidate's submission so I can manage the candidate's application throughout the recruiting process." What is one definition of done for this user story?
A. The Candidate object has Edit access.
B. The acceptance criteria has been approved.
C. The Candidate Status field can be updated.
Question 2
Cloud Kicks (CK) wants its sales team to use Sales Cloud to decrease its lead conversion time. The business analyst (BA) will analyze and break down CK's typical sales cycle.
How can process mapping help the BA get started on this project?
A. It can model changes in the current customer experience, analyze each change's potential for impact, and help visualize potential improvements in the sales cycle in advance of the solution design.
B. It can show the relationship between the steps and actions in the sales cycle to communicate and understand the current state, and to identify areas for improvement.
C. It can display complex ideas in a consistent format, highlight blockers and impediments to help stakeholders quickly assess issues in the sales cycle, and see the project timeline at a glance.
Question 3
Cloud Kicks (CK) is expanding and has many different departments in manufacturing and delivery. CK needs to prepare for a new Sales Cloud implementation for it, 6,000 users. To increase adoption, the business analyst (BA) wants to break down existing sides between the manufacturing and delivery departments.
Which planning approach should the ISA take to get buy-in from users?
A. Assign a team to start building a prototype of product functionality.
B. Recombined clear owners up for the platform and identity executive sponsors.
C. Document user requirement from each department during discovery sessions.
Question 4
A business analyst (BA) at Universal Containers had a meeting with sales and service reps to gather requirements around contact management for a new Salesforce implementation. A sales rep wants a place to capture the names of the contact's spouse and children to help build the relationship. The BA writes the following user story.
"As a user, I need to be able to record a contact's title and role as separate data points so I know who to address for various needs of the account.'' Who should be listed as the persona?
A. Sales rep
B. Contact
C. Service rep
Question 5
Universal Containers (UC) uses a Salesforce org. UC is merging with a sister company that uses a different CRM. The incoming sales team is reluctant to change to a different process. The business analyst (BA) has been asked to help reach consensus and drive adoption.
Which group is well positioned to help the BA secure alignment for the initiative?
A. Power users and top sales earners
B. System admin and project manager
C. Executive sponsors and sales leadership
Solutions:
| Question 1 Answer: B | Question 2 Answer: B | Question 3 Answer: B | Question 4 Answer: A | Question 5 Answer: A |
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