2023 Certified-Business-Analyst Question Bank: Free PDF Download Recently Updated Questions
Certified-Business-Analyst Certification Exam Dumps with 255 Practice Test Questions
Salesforce Certified-Business-Analyst Exam Syllabus Topics:
| Topic | Details |
|---|---|
| Topic 1 |
|
| Topic 2 |
|
| Topic 3 |
|
| Topic 4 |
|
| Topic 5 |
|
| Topic 6 |
|
| Topic 7 |
|
NEW QUESTION 22
Universal Containers is in the planning phase of a Salesforce project that will transform its retail locations.
The implementation team has had a difficult time determining the priorities and requirements of previous projects from people who would be directly impacted by the solution under consideration.
Which type of analysis should the business analyst recommend to ensure the implementation team avoids this challenge on the current project?
- A. Stakeholder analysis
- B. Persona analysis
- C. Enterprise analysis
Answer: A
NEW QUESTION 23
During a sprint grooming session for the Sales Cloud implementation at Cloud Kicks, the development team mentions the step "Code Review by Technical Architect" listed within the acceptance criteria needs to be adjusted.
Which location should the business analyst move this item to?
- A. Definition of done
- B. Project plan
- C. Pull request template
Answer: B
NEW QUESTION 24
The business analyst (BA) at Universal Containers (UC) wants to understand why UC failed to meet a deployment date for its product go live while following the Agile process. According to the BA's research, the developers lacked a sense of the work in progress and the intended goal of that work, and the QA team was unable to clearly test the functionality based on a given persona.
Which step should the BA take next?
- A. Review the user stories to ensure they are small, testable, and valuable.
- B. Move the deployment date out so the teams have more time to work.
- C. Create a SWOT (Strength, Weakness, Opportunity, Threat) analysis to understand why development and testing took more time.
Answer: A
NEW QUESTION 25
The Cloud Kicks business analyst (BA) is frustrated because the requirements tracking spreadsheet is often incomplete or out-of-sync for the Slack transition project. The development team has recommended that the BA use a DevOps tool as an alternative.
What are the benefits of using a DevOps tool in this situation?
- A. Tracks changes on a daily basis and provides a history of changes
- B. Tracks changes in real time and provides a single source of truth
- C. Tracks changes for the testing team and provides access to user stories
Answer: B
NEW QUESTION 26
One retail location of Cloud Kicks has been getting complaints from shoppers about being unable to find items in the store. The general manager has asked IT to configure tablets for the sales clerks so they can move freely around the store to assist customers.
The IT team writes a functional requirement:
* Tablets running the Salesforce mobile app must allow users to access store inventory records which include current item count and item location.
Which user story should the business analyst write to describe the functional requirement?
- A. As a customer, I want sales clerks to have access to item availability to help them find items.
- B. As a sales clerk, I want to see item availability and locations to help customers find items.
- C. As a general manager, I want sales clerks to have tablets so they can help customers find items.
Answer: B
NEW QUESTION 27
The Salesforce delivery team at Cloud Kicks consistently has user stories that developers start but are unable to complete during each sprint. During the most recent retrospective, the development team expressed that they are running out of time to complete the stories. The team used the INVEST checklist to diagnose why these stories are incomplete at the end of the sprint.
Which checklist item is the most likely reason why the stories are incomplete at the close of the sprint?
- A. Valuable
- B. Negotiable
- C. Small
Answer: B
NEW QUESTION 28
While working on a new Sales Cloud feature request for the sales team at Northern Trail Outfitters, the business analyst (BA) uncovers a workflow which could have an impact on the service team. The sales director assures the BA that the impact to service would be minimal.
Which step should the BA take next?
- A. Continue with the effort as defined by sales and add a backlog item to review the service impacts in the future.
- B. Prioritize the effort as defined by sales and ask the director to review any service impacts. .
- C. Review the effort and impacts with the service team, and work to align requirements across the teams.
Answer: C
NEW QUESTION 29
The business analyst at Universal Containers is helping the team transition from workflow rules to flows. The work has been built and it is time to kick off user acceptance testing (UAT).
What is the goal of UAT?
- A. summarize the overall ask and determine what is in scope
- B. To ensure what was originally requested is being delivered
- C. To identify acceptance criteria with pass/fail indicators
Answer: B
NEW QUESTION 30
Universal Containers is in the planning phase of a Salesforce project that will transform its retail locations.
The implementation team has had a difficult time determining the priorities and requirements of previous projects from people who would be directly impacted by the solution under consideration.
Which type of analysis should the business analyst recommend to ensure the implementation team avoids this challenge on the current project?
- A. Stakeholder analysis
- B. Persona analysis
- C. Enterprise analysis
Answer: B
NEW QUESTION 31
A business analyst (BA) at Northern Trail Outfitters was asked to create a new user story for a Sales Cloud update requested by the inside sales team. The BA created the following story:
"As a user, I need visibility to customers' purchase history details so I can increase efficiencies and improve closure rates by better tailoring sales offerings."
Which mistake did the BA make when creating this story?
- A. The goal is undefined.
- B. The persona is undefined.
- C. The need is undefined.
Answer: B
NEW QUESTION 32
The business analyst (BA) is preparing for user acceptance testing (UAT) for Northern Trail Outfitters' new Service Cloud implementation. The BA secured the sandbox for the testing environment, wrote test cases, and created a process to track and manage reported bugs.
Which additional step is required during the UAT planning process?
- A. Schedule deployment.
- B. Identify power users.
- C. Gather business requirements.
Answer: A
NEW QUESTION 33
A sales manager express frustration that the sales team is failing to enter calls in salesforce. The manager is hoping to resolve the issue quickly and has limited time and budget to complete revamp existing tools and process, the sales manager reaches out to the business analyst (BA) for recommendation.
What should the BA do next?
- A. Engage a developer to scope a custom solution.
- B. Export a weekly report of user activity.
- C. Research third-party apps on the AppExchange.
Answer: C
NEW QUESTION 34
The Cloud Kicks admin is getting ready to release a record-triggered flow that auto-generates Renewal Opportunity Order Line Items once an Opportunity is Closed/Won for a sales team user story.
During user acceptance testing, what should the business analyst do to ensure the solution fulfills the needs of the sales team?
- A. Draft a list of test cases and scripts and choose "Run flow as another user'' to debug the flow as a sales team user to identify and fix bugs.
- B. Collaborate with the admin and a power user to test the flow for scalability, robustness, and maintainability in a sandbox.
- C. Choose subject matter experts as testers and prepare a sandbox with quality test data, test cases, and scripts that match real-world scenarios.
Answer: C
NEW QUESTION 35
A business analyst (BA) at Cloud Kicks has been tasked with preparing for requirements gathering workshops .. an upcoming Sales Cloud implementation.
Which documentation is mast beneficial for the BA to define the scope of the project?
- A. Detailed Process Map
- B. Suppliers. Inputs, Process, Outputs, Customers (SIPOC) Map
- C. Value Stream Map
Answer: B
NEW QUESTION 36
Universal Containers has scheduled a meeting with stakeholders, business analysts (BAs), and technical resources to review user stories. A BA reviews the user stories in advance of the meeting and notices that some best practices have been ignored. The first user story is focused on escalating cases in Service Cloud:
"The customer service agent needs the ability to escalate a case so they can assign high-risk cases to tier 2 support for faster resolution."
Acceptance Criteria:
1. Add permission set
2. Users can escalate cases
3. Create fields on the Case object
4. Reports
Which best practice was ignored?
- A. The ''what'' of the acceptance criteria is negotiable.
- B. The "who" of the user story is well-defined.
- C. The "why'' of the user story is focused on user needs.
Answer: A
NEW QUESTION 37
A sales manager at Universal Containers (UC) customized all of their list views on the Account object to include a new field. Although they have multiple list views. The sales manager prefers to keep the recently viewed list as their default list. When the manager realize they are unable to modify the recently viewed list, they reach out to UC's Salesforce team for help?
What are the next steps the business analyst should take?
- A. Recommend that the user submit a ticket related to the field creation.
- B. Research AppExchange solution that offer customization options.
- C. Document the desired outcome and research the impact of making a change.
Answer: B
NEW QUESTION 38
Northern Trail Outfitters (NTO) has acquired a competitor. The agreement is to migrate the acquired company into NTG's Technological Platforms. One of its challenges is to offer a unified customer experience while strengthening the relationship with its customers. The business analyst (BA) has been asked to translate the business objectives and assemble an improved and standard customer experience.
Which strategy should the BA use to accomplish the goal?
- A. Understand business objectives, determine company culture, evaluate processes and user experiences, interview stakeholders, and add improvements to the integration roadmap.
- B. Understand business objectives, define the intention and audience, conduct user experience research, analyze the research results, and design an improved new user experience.
- C. Understand business objectives, define the intention and audience, lead a journey mapping workshop, find opportunities for improvement, and update the journey map.
Answer: C
NEW QUESTION 39
The business analyst (BA) at Cloud Kicks is working on improving the company's Service Cloud deployment.
The BA wants to leverage Universal Process Notation (UPN) to document the current process.
What is one benefit of using UPN in this scenario?
- A. A single activity box can answer Who, What, When, Why, and How.
- B. Complex processes can be documented with 20 or more activity boxes.
- C. Key parts of a process can be easily identified by using different shapes.
Answer: A
NEW QUESTION 40
Universal Containers is currently doing user acceptance testing for a global customer service project that leverages Service Cloud. A stakeholder is executing a test case for a specific user story. The stakeholder has provided this feedback:
* The functionality described in the test case is working as expected.
* The stakeholder wants to change the label of several fields described in the test case.
* The stakeholder wants to add two new fields that were excluded from the test case.
Which step should the business analyst take next?
- A. Acknowledge the feedback, update the existing user story to include the field changes, and assign the user story back to the technical team for immediate development.
- B. Acknowledge the feedback, create a new user Story that includes the field changes, and ask the stakeholder to update the existing tat case to show it was successfully tested.
- C. Acknowledge the feedback, create a new test case that includes the field changes, and assign the test case hack to the stakeholder far immediate testing.
Answer: B
NEW QUESTION 41
......
New Certified-Business-Analyst Exam Dumps with High Passing Rate: https://www.2pass4sure.com/Salesforce-Business-Analyst/Certified-Business-Analyst-actual-exam-braindumps.html
Salesforce Certified-Business-Analyst Actual Questions and Braindumps: https://drive.google.com/open?id=1UPZwn1YP5gy0Fl2EljDMTVEN1QwioEta