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NEW QUESTION 20
How does Cisco define AT R?
- A. Contracts/subscriptions that have attrition terms revoked.
- B. Any customer agreement where attrition has been an issue.
- C. ATR is the sum of RR and iARR, minus the attrition rate.
- D. Contracts/subscriptions that are available to renew.
Answer: D
NEW QUESTION 21
What is the key implication on-time renewals have for an IT provider company?
- A. no major impact if sales are on plan
- B. incentives will be paid
- C. recurring business is preserved
- D. improved customer satisfaction
Answer: D
NEW QUESTION 22
Which statement best summarizes the intended outcome of the Success Plan?
- A. grow incremental annual recurring revenue
- B. provide scheduling for resolving customer qual y issues
- C. generate financial data that indicates a customer's propensity to renew
- D. development of a customer-centric view for achieving value from their portfolio
Answer: C
NEW QUESTION 23
What is the future state goal of licensing at Cisco?
- A. Smart License
- B. Right to use
- C. Classic PAK
- D. Standby License
Answer: A
NEW QUESTION 24
Which statement best describes an Ask the Expert session?
- A. A pre-recorded webinar from an expert
- B. A hosted educational webinar with live expert Q and A
- C. A one on one coaching engagement covering specific use cases
- D. A 24-7 phone line providing expert advice
Answer: C
NEW QUESTION 25
What does iARR measure?
- A. our ability to monitor product utilization, and financial growth collectively
- B. our ability to increase renewal rates through pricing controls
- C. our ability to expand upon existing customer value
- D. our ability to internally align renewable resources
Answer: A
NEW QUESTION 26
Which action should a Renewals Manager take first?
- A. Download contract data and develop a renewals strategy
- B. Assign an RS to priority accounts
- C. Meet and confirm the AM, CSS, CSM and their resources
- D. Meet the customer and perform a renewals diagnosis
Answer: A
NEW QUESTION 27
Which task is the responsibility of the Renewals Manager?
- A. billing recurring revenue contracts
- B. managing the Success Plan
- C. managing recurring revenue risk
- D. driving adoption of specific technologies
Answer: B
NEW QUESTION 28
What is the main purpose of CCW-R?
- A. to allow customers and partner store new software subscriptions and service contracts from one tool
- B. to capture partner and customer bill ng preferences
- C. to factor customer ATR, up sell and attrition
- D. to allow customers and partners to download renewal data
Answer: A
NEW QUESTION 29
Which statement is the most accurate description of the Health Index?
- A. an ongoing measurement of customer sentiment
- B. a tool for service providers to determine what stage of the lifecycle to offering training solutions
- C. an ongoing measurement of several key customer health indicators
- D. a measurement tool for resolving specific product quality issues and adoption barriers
Answer: C
NEW QUESTION 30
Customer A purchased a one-year WebEx contract of 100 seats at $10 per seat. Customer B purchases a three-year WebEx contract of 100 seats at $10 per seat.
What is the annual recurring revenue (ARR) for each?
- A. $3000 and $3000
- B. $1100 and $3300
- C. $1000 and $1000
- D. $1000 and $3000
Answer: D
NEW QUESTION 31
When renewing a contract with a customer, which action is important?
- A. Propose only the most important part of the solution.
- B. Validate customers business needs.
- C. Do not offer any financing solutions.
- D. Start discussions once the contract has expired.
Answer: A
NEW QUESTION 32
Which of the Cisco Security product offerings focuses on identifying abnormal or suspicious network behaviors?
- A. Stealth watch
- B. App Dynamics
- C. Meraki
- D. Tetration
Answer: A
NEW QUESTION 33
Which statement regarding which tools can be added as value to customer and partners is invalid?
- A. Trusted Data Source for Hardware Refresh and Software renewal insights
- B. Adopt on Scores which provide insight into how well customers are utilizing service and software they purchase
- C. help manage Discounts for Quoting
- D. gain insight into new and unique business prospects for your customers and expand sales potential
Answer: C
NEW QUESTION 34
Which critical task must be performed during the Qualification phase?
- A. develop a Success Plan
- B. Renewal Plan development
- C. validate customer inventory
- D. quote delivery
Answer: C
NEW QUESTION 35
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