Updated Apr 27, 2025 Certification Exam MB-240 Dumps - Practice Test Questions
Updated Verified MB-240 dumps Q&As - Pass Guarantee or Full Refund
The MB-240 exam is a part of the Microsoft Dynamics 365 certification program, which is recognized globally as a standard for validating the skills and knowledge of professionals who work with Microsoft Dynamics 365. MB-240 exam is ideal for Dynamics 365 partners, consultants, and developers who want to demonstrate their expertise in Dynamics 365 Field Service.
Step 2: Online Training
Microsoft offers free online courses for the MB-240 exam to all the candidates. The training courses are compiled and delivered by the experienced experts in the field and are available for free. They cover various topics that you need to learn to be able to deal with the questions during the test. It is a very convenient possibility for those who don’t want to pay.
Step 4: Books
Although this is the oldest source to study, books are the most efficient option to prepare for any certification exam. They are considered to be very popular to form or create a strong base for your test. The market place is flooded with guides that can help the applicants build that strong foundation and familiarity with all the exam topics and subtopics. The candidates for Microsoft MB-240 can refer to the books listed below to prepare with great deliberation:
- Exam MB-200 & MB-240: Dynamics 365 for Field Service Functional Consultant Associate.
- Latest Microsoft Dynamics 365 Field Service Exam MB-240 Questions and Answers;
NEW QUESTION # 31
A field service agent is performing maintenance work on Internet of Things (IoT) devices that are located at a customer site. The devices are reporting readings in real time. Why is the agent only able to see a limited amount of data from the devices?
- A. The IoT devices are no longer registered.
- B. Microsoft Dynamics 365 is not connected to Azure.
- C. By default, only the last 20 readings are displayed.
- D. Only system admins can see historic data.
Answer: C
Explanation:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/connected- field-service
NEW QUESTION # 32
You are a Dynamics 365 for Field Service Administrator. You configure Route Scheduling Optimization (RSO)and publish the schedule.
One of your schedulers indicates two of their resources are not getting work orders assigned.
You need to determine reasons why the two resources are not assigned work orders through RSO.
Which three options should you choose? Each correct answer presents a complete solution.
- A. Work Hours is not properly configured for days being optimized.
- B. Scheduling Method is not set to Optimize.
- C. Optimize Schedule field is not set to Yes.
- D. Start Location and End Location fields are not the same.
- E. The Work Location field is not set to Onsite.
Answer: B,C,D
NEW QUESTION # 33
You are entering products and services into Dynamics 365 CE Field Services.
You need to ensure that your field technicians can use the products when completing work orders.
Which two field service product types should you configure to allow your technicians to add work order products? Each correct answer presents a complete solution.
- A. Inventory
- B. Product
- C. Service
- D. Non Inventory
Answer: A,D
Explanation:
Explanation
https://docs.microsoft.com/en-us/dynamics365/field-service/configure-set-up-customer-assets Only products where Field Service Product Type is set to Inventory or Non-inventory can be added to work orders. Only those products can be automatically converted to customer assets. However, when manually creating a customer asset, you can add all products.
NEW QUESTION # 34
You have the Universal Resource Scheduling (URS) security role.
Your organization creates a custom entity. The records for the entity need to be scheduled to resources.
You need to enable the new entity to be scheduled. You select the entity that needs to be enabled and need to continue the set up process.
Which four actions should you perform next, in sequence, to achieve the goal? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Select and Place:
Answer:
Explanation:
1 - Create new Booking Relationship.
2 - Create a new Requirement Relationship.
3 - Publish Customization.
4 - Update the Booking Setup Metadata information.
NEW QUESTION # 35
You are a dispatcher for a cable installation company that provides installation services in multiple territories.
The company is using Dynamics 365 for Field Service to manage their work orders. Every time a work order is created, the dispatch team is manually assigning the work order to a territory in order to book the correct resources.
You are tasked with ensuring that Dynamics 365 will automatically assign work orders to territories so that the dispatcher can search for the correct resources.
Which four steps, in sequence, must be configured to ensure that when work orders are created they will automatically be mapped to the correct territory? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation:
1 - Add new service territories.
2 - Add new resource territories.
3 - Map postal code to service territories.
4 - Assign members to territories.
NEW QUESTION # 36
Your company is expanding nationally.
You need to configure tax codes for a new territory, so the company can start to operate in the new territory.
You realize that you can identify which field service record types the tax code will be applied to.
Which three Field Service record types are taxable within the new tax code? Each correct answer presents a complete solution.
- A. Products
- B. Agreements
- C. Work Orders
- D. Services
- E. Purchase Orders
Answer: A,B,D
NEW QUESTION # 37
Drag and Drop Question
Your client wants to build some workflows to automate certain approvals.
You need to enable Microsoft Power Automate flows in the Microsoft Dynamics 365 Field Service settings.
Which four actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation:
NEW QUESTION # 38
A functional consultant needs to enable Internet of Things (IoT) access.
Which two actions need to be taken? Each answer presents a complete solution.
- A. Assign access to IoT entities in the Field Service - Technician role.
- B. Assign access to IoT entities in the Field Service - Dispatcher role.
- C. Assign access to IoT entities in the Field Service - Administrator role.
- D. Add technicians to the Connected Field Service - Technician role.
- E. Add dispatchers to the Connected Field Service - Technician role.
Answer: C,E
NEW QUESTION # 39
Your company uses Dynamics 365 for Field Service.
The company's inventory clerk goes to the bin location for electrical switches and discovers there are none in stock. However, the Field Service Inventory shows a quantity of one.
In which order should the required fields be entered to adjust the inventory to the correct amount? To answer, move the three appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation:
NEW QUESTION # 40
You need to create a Preventative Maintenance Agreement that meets Contoso standards and requirements.
Which five actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation:
1 - Create an agreement with the PM incident selected.
2 - Add two agreement schedules, one monthly and one quarterly.
3 - Seet agreement to Active.
4 - Set Auto Generate Work Order to Yes.
5 - Set Invoice Recurrence to Monthly, recur every 3 months.
NEW QUESTION # 41
Your company recently implemented Microsoft Dynamics 365 Field Service. You helped set up and configure the required components to ensure that a work order can be created and completed successfully.
One of the dispatchers reports to their manager that the duration in the work order is missing.
You need to ensure the duration is rolled-up to the work order duration.
Which component must you configure?
- A. Pricing in Product / Service
- B. Start Date and End Date in Service Task
- C. Hourly Rate of the Resources
- D. Estimated Duration in Service Task
Answer: D
NEW QUESTION # 42
A dispatcher in Indianapolis. Indiana receives an emergency service call on July 4 and assigns the booking to a third-party contractor, attaching the emergency SL The contractor works for 2 hours, installing 2 new identical chillers, which need to be added to the customer's annual maintenance agreement. The contractor fills in product usage and notes, gets the client's signature, and then changes the booking status to Completed A back office employee needs to look at the work order to ensure accuracy, then change the status to Posted.
When performing a quality check, what will the back office employee expect to see as a result of this service call? To answer, drag the appropriate record type to the correct statement. Each record type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct match is worth one point.
Answer:
Explanation:
NEW QUESTION # 43
You work for a telecommunication firm.
You must configure and enable Agreements to ensure that work orders are automatically generated for customers who have contracted for that service, and that invoices are being sent at the correct intervals to the customers.
Which functions of the system support the requirement? To answer, move the appropriate function to the appropriate scenario. You may use each function once, more than once, or not at all You may need to move the split bar between panes or scroll to view the content.
NOTE: Each correct match is worth one point.
Answer:
Explanation:
NEW QUESTION # 44
A customer experience manager wants to send unique portal links to each of their customers by email.
You need to enable an existing Microsoft Power Automate flow to send emails with unique links.
Which four actions should you perform in sequence? To answer, move the four appropriate actions from the list of actions to the answer area. Arrange the four actions in the correct order.
Answer:
Explanation:
Explanation:
NEW QUESTION # 45
You are a Dynamics 365 for Field Service Administrator and work for a manufacturing firm. You are receiving support requests that field engineers are unable to see a custom area entitled "Parts Requests" within the Dynamics 365 Field Service Mobile App.
You need to troubleshoot the Dynamics 365 for Field Service mobile app to ensure that the field engineers are able to view the customizations created.
What are the three steps you can take to troubleshoot the issue reported? Each correct answer presents a complete solution.
- A. Ensure that a security role has been assigned to the project.
- B. Ensure that the Woodford project with the appropriate customizations has been published.
- C. Ensure that the Dynamics Mobile solution with the appropriate customizations has been published.
- D. Verify that the impacted field engineers are enabled to use this project.
- E. Synchronize the Dynamics 365 for Field Service Mobile App.
Answer: A,B,E
NEW QUESTION # 46
You need to create a purchase order for a tape dispenser machine.
You have:
1. created a purchase order,
2. added tape dispensers as products, and
3. submitted the purchase order.
You need to complete the order and receive the tape dispenser.
In which order should you perform the actions? To answer, move all actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation:
Explanation:
NEW QUESTION # 47
Contoso Ltd. is looking to improve the up time of their customer assets and also make better repair and maintenance decisions by tracking the service history.
Contoso wants metrics around the service history of each customer asset including tracking performance for each scheduled maintenance per the service agreement. The metrics need to be displayed in the form of reports
/dashboards.
You need to build the service history and achieve the requirements.
Which two actions should you perform? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.
- A. Use notes and the timeline feature.
- B. Add the customer asset on the agreement incident.
- C. Add the customer asset on the work order incident.
- D. Use the audit history of each customer asset.
Answer: A,B
NEW QUESTION # 48
You are configuring Microsoft Dynamics 365 for a hotel chain.
The hotel managers want to make traveler reservations by first checking for specific date range availability, and then assigning the traveler to a specific room when they arrive. Furthermore, hotel managers want to overbook the hotel to account for expected cancellations.
Which four actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation:
Explanation:
NEW QUESTION # 49
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