Verified CIS-ITSM Dumps Q&As - CIS-ITSM Test Engine with Correct Answers
Pass Your CIS-ITSM Dumps as PDF Updated on 2022 With 430 Questions
Certified Implementation Specialist - ServiceNow Training and Certification
Preparation Guide for ServiceNow CIS-ITSM Certification Exam
Introduction
The Certified Implementation Specialist - IT Service Management Certification Exam certifies the candidate having skills and essential knowledge to configure, implement, and maintain ServiceNow ITSM application.
NEW QUESTION 122 
The test method above calls a web service that updates an external system with Account information and sets the Account's Integration_Updated__c checkbox to True when it completes. The test fails to execute and exits with an error: "Methods defined as TestMethod do not support Web service callouts." What is the optimal way to fix this?
- A. Add Test.startTest() before and Test.setMock and Test.stopTest() after CalloutUtil.sendAccountUpdate.
- B. Add Test.startTest() before and Test.stopTest() after CalloutUtil.sendAccountUpdate.
- C. Add if (!Test.isRunningTest()) around CalloutUtil.sendAccountUpdate.
- D. Add Test.startTest() and Test.setMock before and Test.stopTest() after CalloutUtil.sendAccountUpdate.
Answer: C
NEW QUESTION 123
A developer is writing a Visualforce page that queries accounts in the system and presents a data table with the results. The users want to be able to filter the results based on up to five fields. However, the users want to pick the five fields to use as filter fields when they run the page.
Which feature of Apex code is required to facilitate this solution?
- A. Dynamic Schema binding
- B. REST API
- C. describeSObjects()
- D. SOSL queries
Answer: C
NEW QUESTION 124
Which of the following is NOT a valid On Hold reason?
- A. Awaiting Vendor
- B. Awaiting Caller
- C. Awaiting Change
- D. Awaiting Info
Answer: D
NEW QUESTION 125 
The test method above calls an @future method that increments the Number_of_Times_Viewed__c value. The assertion is failing because the Number_of_Times_Viewed__c equals 0.
What is the optimal way to fix this?
- A. Add Test.startTest() before and Test.stopTest() after insert acct.
- B. Add Test.startTest() before and Test.stopTest() after AuditUtil.incrementViewed.
- C. Change the initialization to acct.Number_Of_Times_Viewed__c = 1.
- D. Change the assertion to System.assertEquals(0, acctAfter.Number_Of_Times_Viewed__c).
Answer: C
NEW QUESTION 126
What is the minimum number of members in a group?
- A. 0
- B. 1
- C. 2
- D. 3
Answer: A
Explanation:
A group can have zero or more members.
NEW QUESTION 127
Which of the following roles can delete a CAB definition?
- A. None of the listed answers
- B. change_manager
- C. cab_manager
- D. itil_admin
Answer: A
Explanation:
Explanation
Only system admin can delete CAB Definitions.
NEW QUESTION 128
Which of the following service catalog variable types are NOT supported in Mobile Classic interfaces?
(Choose four.)
- A. Container Start
- B. UI Page
- C. Label
- D. Lookup Select Box
- E. IP Address
- F. HTML
Answer: A,B,C,F
NEW QUESTION 129
An Apex class does not achieve expected code coverage. The testSetup method explicitly calls a method in the Apex class.
How can the developer generate the code coverage?
- A. Use system.assert() in testSetup to verify the values are being returned.
- B. Call the Apex class method from a testMethod instead of the testSetup method.
- C. Add @testVisible to the method in the class the developer is testing.
- D. Verify the user has permissions passing a user into System.runAs().
Answer: B
NEW QUESTION 130
ITSM provides IT services for 5 key business areas.
Which one of the following is NOT one of them?
- A. Security Operations
- B. Business Applications
- C. IT
- D. Knowledge Management
Answer: D
Explanation:
Explanation
ServiceNow provides IT services for 5 key business areas: IT, Security Operations, Customer Service, HR and building business applications.
NEW QUESTION 131
When referring to the State of an incident in server-side code (such as in a script include, business rule, or UI action), which method is the preferred way to refer to the State field value?
- A. Use the value of the choice option, such as 2 to refer to a State of in Progress.
- B. Use the getDisplayValue() method to retrieve the Label associated with the State field value.
- C. If a Constant has been defined, such as Incident.State.IN_PROGRESS, use the Constant.
Answer: C
NEW QUESTION 132
It is important to define the VIP users in order to correctly calculate incident priority.
- A. False
- B. True
Answer: A
Explanation:
No logic is added for incidents received from VIP callers. The only change is that a decoration is added next to the Caller field and the Caller text becomes red.
NEW QUESTION 133
Which table is used to store emergency change requests?
- A. Change Request [change_request]
- B. Emergency Change Request [emergency_change_request]
- C. Change [change]
- D. Emergency CR [emergency_cr]
Answer: A
Explanation:
Explanation
All types of change requests are stored in the same table: Change Request [change_request].
NEW QUESTION 134
Which of the following statements is true when an incident has several child incidents?
- A. No updates are synchronized between parent and child incidents.
- B. All updates to parent incident are reflected in child incidents.
- C. All updates to child incidents are reflected in the parent incident.
- D. Updates to State, Comments, Work Notes, and Resolution Code are reflected in child incidents.
Answer: D
NEW QUESTION 135
How can you customize the process for normal change requests so that no approval is needed from assignment group manager when the risk is low?
- A. In the "Low Risk Normal Change Policy" policy, Unselect the "Require Assignment Group Approval" check box.
- B. Modify the script include "ChangeRequestStateModel_normal" so that no approval is needed when the risk is low.
- C. In the "Normal Change Policy" policy, unselect the "Require Assignment Group Approval for Low Risk Changes" check box.
- D. In the "Normal Change Policy" policy, deactivate the "Low Risk Manager approval" decision.
Answer: D
NEW QUESTION 136
Which of the following statements is true regarding configuration items and the table extended?
- A. Only non-technical configuration items extend directly from Base Configuration Item table.
- B. Both technical and non-technical configuration items extend directly from Base Configuration Item table.
- C. Neither of technical nor non-technical configuration items extend directly from Base Configuration Item table.
- D. Only technical configuration items extend directly from Base Configuration Item table.
Answer: A
Explanation:
Technical configuration items extend the cmdb_ci table, whereas non-technical configuration items extend Base Configuration Item (cmdb) table.
NEW QUESTION 137
The Close Incident button doesn't appear for itil users.
- A. True
- B. False
Answer: A
Explanation:
Explanation
Users with itil roles don't have permission to close incidents. Incidents can be closed by the user who opened them or by the itil admin.
NEW QUESTION 138
A company has many different unit test methods that create Account records as part of their data setup. A new required field was added to the Account and now all of the unit tests fail.
What is the optimal way for a developer to fix the issue?
- A. Add a before insert trigger on Account to set the value of the required field.
- B. Create a TestDataFactory class that serves as the single place to create Accounts for unit tests and set the required field there.
- C. Change the required field to be a validation rule that excludes the System Administrator profile.
- D. Add the required field to the data setup for all of the unit tests.
Answer: B
NEW QUESTION 139
Which of the following are valid states for Emergency Change requests? (Choose all that apply.)
- A. Implement
- B. PIR
- C. Assess
- D. Review
- E. Authorize
Answer: A,D,E
NEW QUESTION 140
How to allow automatic closure of incident tasks once incident is closed?
- A. Set property com.snc.incident.autoclose.based on.resolved_at to Yes
- B. Set property com.snc.incident.incident_task.closure to auto
- C. Set property com.snc.incident.autoclose.basedon.resolved_at to zero
- D. Set property com.snc.incident.incident_task.closure to true
Answer: D
NEW QUESTION 141
......
Pass ServiceNow CIS-ITSM Exam Info and Free Practice Test: https://www.2pass4sure.com/ServiceNow-Certification/CIS-ITSM-actual-exam-braindumps.html
ServiceNow CIS-ITSM Real Exam Questions and Answers FREE: https://drive.google.com/open?id=12KTzgl4LABH4sc5bReKfpPOiJLWZxkcf