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Avaya IP Office™ Platform Support Online Test Sample Questions:

1. Before attempting to connect an Avaya IP Office™ to a one-X® Portal server, what must be checked?

A) User Rights
B) Time Profiles
C) Security Settings
D) Hunt Group Settings

2. A customer has two primary receptionists using SoftConsole, and four back-office employees use SoftConsole on their PCs to cover for the receptionists during breaks or lunch.
How many licenses are required to allow this setup to work?

A) 6
B) 2
C) 8
D) 4

3. Time profiles can be used to automate a customer out-of-hours setting. It is also possible to override these times manually to either deactivate or activate the time profile.
To allow the customer to set or clear the time profile, what can you create?

A) Directory Number
B) Short Code
C) Hunt Group
D) Time Profile

4. What is the reason for starting the expansion modules before powering up the control unit, as recommended by Avaya?

A) It is simpler to start with the expansion unit at the top and then work your way down.
B) The expansion units require more time to power up than the control unit.
C) All expansion units must be powered for the control unit to detect them.
D) The control unit may not always detect the expansion units if powered up last.

5. What is the additional security measure required for upgrading the IP Office 500 V2 using the Upgrade Wizard?

A) Captcha authentication
B) Two-factor authentication
C) Firewall authentication
D) Biometric authentication

Solutions: