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In 2026, failing the Avaya Aura® Experience Portal with POM Implementation and Maintenance exam means paying the full registration fee a second time — plus weeks of lost momentum. The 65 practice questions in 2Pass4sure's 3314 package are designed to help you get it done on the first attempt.

Avaya 3314 Exam Overview:

Certification Vendor:Avaya
Exam Name:Avaya Aura® Experience Portal with POM Implementation and Maintenance Exam
Exam Number:3314
Exam Format:Scenario-based, Multiple Choice, Drag-and-Drop
Real Exam Qty:62-65
Passing Score:66%
Certificate Validity Period:2 years
Related Certifications:Avaya Aura Experience Portal with POM Implementation and Maintenance
Exam Duration:90 minutes
Exam Price:$125 USD
Available Languages:English
Recommended Training:Avaya Aura Experience Portal Implementation
Exam Registration:Pearson VUE
Avaya Learning Portal
Sample Questions: DOWNLOAD DEMO
Exam Way:Online proctored or Onsite at authorized test centers
Pre Condition:Recommended: Hands-on experience with Avaya Aura Experience Portal and POM solutions
Official Syllabus URL:https://www.avaya.com/en/support/training-certification/

Avaya 3314 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Monitoring and Troubleshooting15%- Performance optimization
- POM issue resolution
- Monitoring tools and logs
- Troubleshooting AAEP components
Topic 2: Feature Configuration25%- Voice, email, and SMS integration
- AAEP core functions and routing
- User management and security
- POM campaign setup and agent assignment
Topic 3: Maintenance and Upgrades20%- Database administration
- Standard reporting capabilities
- Backup and recovery procedures
- System updates and upgrade paths
Topic 4: Installation and Initial Configuration20%- ICR configuration and requirements
- EPM and MPP configuration
- POM installation and database setup
- Prerequisites and installation procedures
Topic 5: AAEP and POM Architecture20%- POM architecture and integration
- AAEP system components and roles
- External systems and interfaces
- Licensing and deployment models

Answers to the Most Common Questions About Avaya Aura® Experience Portal with POM Implementation and Maintenance

The 3314 exam is the official Avaya exam for Avaya Aura® Experience Portal with POM Implementation and Maintenance. Passing it earns you the Avaya Certified Implementation Specialist (ACIS) credential, which sits at the Specialist level. It is also connected to Avaya Aura Experience Portal with POM Implementation and Maintenance, so what you learn carries over if you plan to pursue those paths as well. Employers treat the certification as verified proof of skill, which is why structured preparation with 2Pass4sure's practice questions pays off.

The 3314 exam contains 62-65 questions, and the time limit is 90 minutes. Translate that into a pacing plan before exam day: know roughly how long you can afford per item, flag anything that stalls you, and circle back at the end instead of burning minutes. Two or three full timed sessions in 2Pass4sure's test engine will teach you that rhythm far better than untimed reading ever will.

The passing score for the 3314 exam is 66%, and the official registration fee is $125 USD. Remember that a failed attempt means paying that fee again in full for a retake, so treat self-assessment as part of the budget: run 2Pass4sure's practice questions under timed conditions and only book your seat once your scores sit comfortably above the passing bar.

Recommended: Hands-on experience with Avaya Aura Experience Portal and POM solutions Eligibility details can change, so before you register, confirm the current requirements on the official exam page: https://www.avaya.com/en/support/training-certification/.

You can book the 3314 exam through the official registration channels below:

Exam delivery method: Online proctored or Onsite at authorized test centers.

Avaya points candidates to the following official training options:

Once the coursework has built your foundation, the fastest way to turn theory into exam readiness is drilling with 2Pass4sure's 65 practice questions for the Avaya Aura® Experience Portal with POM Implementation and Maintenance exam.

Yes. 2Pass4sure offers a free PDF demo of the Avaya Aura® Experience Portal with POM Implementation and Maintenance practice questions on the samples page, so you can judge the format and quality yourself before paying anything. Every purchase also includes 365 days of free updates, and after the product expires you can extend the update service at a 50% discount from within your member zone.

If you take the corresponding exam within 60 days of purchase and do not pass, 2Pass4sure backs you with a 100% money-back guarantee. To claim it, submit a scanned copy of your exam enrollment slip together with your official Score Report PDF within 2 days of the exam, and the refund is processed within 7 days. The guarantee does not apply to attempts made within the first 3 days after purchase, to products downloaded without actually sitting the exam, or to free materials and expired orders, and the candidate name must match the payer's name. If you would rather have study material than money, you can instead exchange for two additional exam products of equal value, free of charge, while keeping the update service on your original purchase. Delivery itself is instant: your download is available right after payment and a copy reaches your mailbox within one minute — if nothing arrives within 2 hours, contact customer service. You may install the product on as many computers as you need.

The official Avaya Aura® Experience Portal with POM Implementation and Maintenance blueprint is organized into 5 domains. The leading areas are:

  • Maintenance and Upgrades — 20% of the exam
  • Monitoring and Troubleshooting — 15% of the exam
  • Feature Configuration — 25% of the exam

For the complete domain-by-domain breakdown with every subtopic, see the Exam Topics outline above.

Avaya Aura® Experience Portal with POM Implementation and Maintenance Sample Questions:

Question 1

In Avaya Aura Experience Portal, prior to conducting a system restore, which script should be run to mount the backup device onto the Linux file system?

A. bkup_system
B. do_RestoreData
C. sys_details
D. do_MntDrv


Question 2

When settings up a single server Avaya Aura Experience Portal (AAEP), the system must communicate with a speech server to process ASR and TTS transactions.
Where do you define the Network Address (MRCP) that the speech server uses to communicate with the AAEP system?

A. Enter the IP address of the speech server in the Network Address (MRCP) field from the EPM Servers page.
B. Add the MPP and enter the IP address associated with the network interface on the MPP from the MPP Servers page, which is used to connect to the speech server in the Network Address (MRCP) field.
C. Use the default entry in the Network Address (AppSvr) field from the EPM Servers page.
D. Add the MPP and then enter the speech server IP address in the Network Address (AppSvr) field from the MPP Servers page.


Question 3

Which two components are required to support an Avaya Aura Experience Portal (AAEP) email application?
(Choose two.)

A. Experience Portal Manager
B. Speech Server
C. Media Processing Platform
D. Web Application Server


Question 4

Which component of the Proactive Outreach Manager (POM) solution supports load balancing, even in a multi-server installation?

A. Rule Engine
B. Campaign Director
C. Campaign Manager
D. POM Database Server


Question 5

Which statement with respect to the setup of Proactive Outreach Manager (POM) zones is true?

A. Licenses are automatically moved between zones if needed.
B. An organization defined in a specific zone can, under certain circumstances, use more resources than have been assigned to that zone.
C. One campaign can run simultaneously in multiple zones on a system.
D. The allocation of the Agent Manager can be changed without disruption of any currently logged in agents.


Solutions:

Question 1
Answer: D
Question 2
Answer: B
Question 3
Answer: A,B
Question 4
Answer: C
Question 5
Answer: D

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