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EXIN ITILFND_V4 Exam Syllabus Topics:

EXIN ITIL 4 Foundation Sample Questions:

1. Which practice provides users with a way to get various requests arranged, explained and coordinated?

A) Relationship management
B) Continual improvement
C) Service level management
D) Service desk

2. Which statement about managing incidents is CORRECT?

A) Incidents with the lowest impact should be resolved first
B) Low impact incidents should be resolved efficiently so the resource required is reduced
C) Low impact incidents should be resolved efficiently, making logging unnecessary
D) The 'incident management' practice should use a single process regardless of the impact of the incident

3. A major incident has been closed, but there is a risk that it might happen again. How should this be logged and managed?

A) As a problem
B) As an event
C) As a change request
D) As a service request

4. Which statement about outcomes is CORRECT?

A) An outcome defines the amount of money spent on technology for a service
B) An outcome depends on at least one output to deliver a result
C) Outcomes provide assurance to stakeholders on how a service performs
D) Outcomes enable products to be delivered to a stakeholder

5. Which practice has a purpose that includes the management of financially valuable components that can contribute to the delivery of an IT service?

A) IT asset management
B) Service configuration management
C) Deployment management
D) Change enablement

Solutions: