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EXIN ITIL 4 Foundation Sample Questions:

1. Which practice has a purpose that includes managing authentication and non-repudiation?

A) IT asset management
B) Service configuration management
C) Information security management
D) Change enablement

2. What is defined as any financially valuable component that can contribute to the delivery of a service?

A) Configuration item
B) Product
C) IT asset
D) Event

3. Which TWO are important aspects of the 'service request management' practice?
1. Standardization and automation
2. Providing a variety of channels for access
3. Establishing a shared view of targets
4. Policies for approvals

A) 3 and 4
B) 1 and 4
C) 2 and 3
D) 1 and 2

4. What are the KEY stakeholder groups that service providers should cooperate with?

A) Suppliers
B) Relationship managers
C) Developers
D) Customers

5. Which statement about the 'incident management' practice is CORRECT?

A) It authorizes changes to resolve incidents
B) It maintains detailed procedures for diagnosing incidents
C) It identifies the cause of major incidents
D) It resolves the highest impact incidents first

Solutions: