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HP Delta - Selling HP Printing and Personal Systems Hardware Sample Questions:

1. Your customer will be installing 100 Z1 workstations in a large room. Their current installation is so noisy that the users are complaining they cannot work effectively. How would you describe the approximate noise level these 100 workstations will make?

A) quieter than a mosquito, 0 db
B) quieter than a calm room, like a library, 20-30 db
C) quieter than traffic on a busy road, 80-90 db
D) quieter than a washing machine/dishwasher, 42-53 db

2. How can you find out your customer pain points?

A) by selling them the lowest cost products
B) by letting your customer talk about their current printing and/or personal systems set up
C) by sending them a HP Pain Point Fact Sheet (PPFS)
D) by getting them to log onto hppainpoint.com and answer a questionnaire

3. How should you prove that inkjet printers perform well?

A) fast first page out and high color print speed up to 70ppm
B) single pass duplex printing
C) Fiber Channel internal cabling
D) 10 Gigabit network connection

4. Which part of the print head fires the ink?

A) nozzle
B) intelligent circuit
C) media
D) fuser

5. How has HP managed to ship more laser printers than any other competitor'?

A) because of the introduction of color printing in 2013
B) because HP addresses the customer's needs
C) because HP sells the cheapest printers in the market
D) because HP is the only company that offers an MFP printer

Solutions: