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HP HP5-B04D Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: HP Personal Systems Portfolio | - Desktop and notebook solutions
|
| Topic 2: Product Features and Benefits | - Key technologies and differentiators
|
| Topic 3: Sales Strategy and Competitive Positioning | - Sales methodology
|
| Topic 4: HP Solutions and Services | - Integrated HP offerings
|
| Topic 5: HP Printing Portfolio | - HP printer product families
|
| Topic 6: Customer Needs Analysis | - Identify customer requirements
|
HP Delta - Selling HP Printing and Personal Systems Hardware Sample Questions:
Your customer will be installing 100 Z1 workstations in a large room. Their current installation is so noisy that the users are complaining they cannot work effectively. How would you describe the approximate noise level these 100 workstations will make?
- A. quieter than a mosquito, 0 db
- B. quieter than a calm room, like a library, 20-30 db
- C. quieter than traffic on a busy road, 80-90 db
- D. quieter than a washing machine/dishwasher, 42-53 db
Correct Answer: D 🗳️
How can you find out your customer pain points?
- A. by selling them the lowest cost products
- B. by letting your customer talk about their current printing and/or personal systems set up
- C. by sending them a HP Pain Point Fact Sheet (PPFS)
- D. by getting them to log onto hppainpoint.com and answer a questionnaire
Correct Answer: B 🗳️
How should you prove that inkjet printers perform well?
- A. fast first page out and high color print speed up to 70ppm
- B. single pass duplex printing
- C. Fiber Channel internal cabling
- D. 10 Gigabit network connection
Correct Answer: A 🗳️
Which part of the print head fires the ink?
- A. nozzle
- B. intelligent circuit
- C. media
- D. fuser
Correct Answer: A 🗳️
How has HP managed to ship more laser printers than any other competitor'?
- A. because of the introduction of color printing in 2013
- B. because HP addresses the customer's needs
- C. because HP sells the cheapest printers in the market
- D. because HP is the only company that offers an MFP printer
Correct Answer: B 🗳️
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