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IBM Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:

1. Which three processes are implemented using IBM SmartCloud Control Desk - Entry Edition? (Choose three.)

A) Service Catalog
B) Request Fulfillment
C) License Management
D) Incident Management
E) Release Management
F) Change Management

2. What are three valid delivery models for the IBM SmartCloud Control Desk? (Choose three)

A) Software as a Service
B) Google Cloud
C) VM Image
D) Infrastructure as a Service
E) Amazon Cloud
F) On-premise traditional install

3. Which two communication modes are supported to allow integration with IBM SmartCloud Control Desk? (Choose two.)

A) CORBA
B) UDP protocol
C) Command Line Interface
D) XML and flat files
E) Java Message Service messaging

4. A customer is planning to implement IBM SmartCloud Control Desk to automate simple incident, problem, and change management processes as well as to provide a service catalog to the 1,500 end users for ordering the IT services.
In order to implement this solution which edition of IBM SmartCloud Control Desk should be recommended?

A) IBM SmartCloud Control Desk
B) IBM SmartCloud Control Desk for Internal Service Providers Edition
C) IBM SmartCloud Control Desk Entry Edition
D) IBM SmartCloud Control Desk for Managed Service Providers Edition

5. Which technique is used to classify how well a product or solution meets IT asset and service management requirements?

A) business process analysis
B) architecture analysis
C) SWOT analysis
D) gap analysis

Solutions: