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Nortel 920-182 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Basic Configuration | 25% | - Network and IP configuration - Integration with PBX and telephony interfaces - System parameters and database setup - Voice messaging and mailbox configuration |
| Topic 2: System Overview & Architecture | 20% | - CallPilot RIs.5.0 components and hardware platforms - System requirements and capacity planning - Integration with Communication Server 1000 |
| Topic 3: Troubleshooting | 10% | - Service recovery procedures - Log analysis and error resolution - Common installation and configuration issues |
| Topic 4: Administration & Maintenance | 20% | - User account and mailbox management - Software updates and patches - Monitoring and system health checks - Backup and restore procedures |
| Topic 5: Installation Procedures | 25% | - Software installation and configuration - Post-installation verification - License file activation - Pre-installation preparation and checks |
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