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Nortel 920-183 Exam Syllabus Topics:

SectionObjectives
Maintenance and Troubleshooting- System diagnostics
  • 1. Log analysis and system monitoring
    • 2. Fault isolation procedures
      - Backup and recovery
      • 1. Restore and disaster recovery
        • 2. System backup procedures
          CallPilot System Architecture- Software and operating environment
          • 1. System services and processes
            • 2. CallPilot Rls.5.0 software features
              - CallPilot hardware and system components
              • 1. Server architecture overview
                • 2. Telephony integration with Nortel PBX
                  Telephony Integration- PBX integration
                  • 1. Nortel Meridian / BCM integration concepts
                    • 2. Call routing and call answering rules
                      - Dial plan and extensions
                      • 1. Call forwarding and voicemail routing
                        • 2. Extension mapping
                          CallPilot Services- Automated attendant features
                          • 1. Call answering scripts
                            • 2. Menu tree configuration
                              - Voice messaging services
                              • 1. Voicemail system configuration
                                • 2. Greeting and notification settings
                                  System Administration- User and mailbox management
                                  • 1. Mailbox creation and configuration
                                    • 2. User permissions and access control
                                      - System configuration
                                      • 1. Time/date and system parameters
                                        • 2. Voice messaging configuration

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