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Some candidates read on a tablet; others prefer drilling in a simulator. 2Pass4sure's EXIN ITIL Foundation (syllabus 2011) package comes as a printable PDF, a Windows desktop test engine, and a browser-based online engine, so the 424 practice questions for the EX0-001 exam fit the way you actually study.

EXIN EX0-001 Exam Overview:

Certification Vendor:EXIN
Exam Name:ITIL Foundation Certificate in IT Service Management (ITIL V3 2011 Syllabus)
Exam Number:EX0-001
Available Languages:Portuguese, Japanese, French, Spanish, German, Chinese, English
Exam Format:Multiple-choice questions, Closed-book exam
Passing Score:65% (26 out of 40 questions)
Related Certifications:ITIL Managing Across the Lifecycle
ITIL Intermediate Level Certifications
ITIL Expert
Certificate Validity Period:Lifetime validity (no expiry of certification)
Real Exam Qty:40
Exam Duration:60 minutes
Exam Price:Varies by region (approx. USD 150–300)
Sample Questions: DOWNLOAD DEMO
Exam Way:Proctored exam delivered online or at authorized test centers
Pre Condition:No formal prerequisites required; basic IT knowledge recommended
Official Syllabus URL:https://www.exin.com/certifications/it-service-management/itil-foundation

EXIN EX0-001 Exam Syllabus Topics:

SectionObjectives
Topic 1: Key Principles and Models- Processes, functions, and roles
- Value creation and utility/warranty
Topic 2: Selected ITIL Processes- Change Management
- Incident Management
- Problem Management
- Service Desk function
Topic 3: Roles and Responsibilities- Service owner and process owner concepts
- RACI model overview
Topic 4: Technology and Architecture- IT service management tools
- Automation and monitoring concepts
Topic 5: Service Management as a Practice- Concepts of service and value
- Best practices and ITSM overview
Topic 6: The ITIL Service Lifecycle- Service Operation
- Service Design
- Service Transition
- Service Strategy
- Continual Service Improvement

Answers to the Most Common Questions About EXIN ITIL Foundation (syllabus 2011)

The EX0-001 exam is the official EXIN exam for EXIN ITIL Foundation (syllabus 2011). Passing it earns you the EXIN ITIL credential, which sits at the Foundation level. It is also connected to ITIL Intermediate Level Certifications, ITIL Managing Across the Lifecycle, ITIL Expert, so what you learn carries over if you plan to pursue those paths as well. Employers treat the certification as verified proof of skill, which is why structured preparation with 2Pass4sure's practice questions pays off.

The EX0-001 exam contains 40 questions, and the time limit is 60 minutes. Translate that into a pacing plan before exam day: know roughly how long you can afford per item, flag anything that stalls you, and circle back at the end instead of burning minutes. Two or three full timed sessions in 2Pass4sure's test engine will teach you that rhythm far better than untimed reading ever will.

The passing score for the EX0-001 exam is 65% (26 out of 40 questions), and the official registration fee is Varies by region (approx. USD 150–300). Remember that a failed attempt means paying that fee again in full for a retake, so treat self-assessment as part of the budget: run 2Pass4sure's practice questions under timed conditions and only book your seat once your scores sit comfortably above the passing bar.

No formal prerequisites required; basic IT knowledge recommended Eligibility details can change, so before you register, confirm the current requirements on the official exam page: https://www.exin.com/certifications/it-service-management/itil-foundation.

Yes. 2Pass4sure offers a free PDF demo of the EXIN ITIL Foundation (syllabus 2011) practice questions on the samples page, so you can judge the format and quality yourself before paying anything. Every purchase also includes 365 days of free updates, and after the product expires you can extend the update service at a 50% discount from within your member zone.

If you take the corresponding exam within 60 days of purchase and do not pass, 2Pass4sure backs you with a 100% money-back guarantee. To claim it, submit a scanned copy of your exam enrollment slip together with your official Score Report PDF within 2 days of the exam, and the refund is processed within 7 days. The guarantee does not apply to attempts made within the first 3 days after purchase, to products downloaded without actually sitting the exam, or to free materials and expired orders, and the candidate name must match the payer's name. If you would rather have study material than money, you can instead exchange for two additional exam products of equal value, free of charge, while keeping the update service on your original purchase. Delivery itself is instant: your download is available right after payment and a copy reaches your mailbox within one minute — if nothing arrives within 2 hours, contact customer service. You may install the product on as many computers as you need.

The official EXIN ITIL Foundation (syllabus 2011) blueprint is organized into 6 domains. The leading areas are:

  • Key Principles and Models
  • Service Management as a Practice
  • Selected ITIL Processes

For the complete domain-by-domain breakdown with every subtopic, see the Exam Topics outline above.

EXIN ITIL Foundation (syllabus 2011) Sample Questions:

Which of the following would commonly be found in a contract underpinning an IT service?
1.Financial arrangements related to the contract
2.Description of the goods or service provided
3.Responsibilities and dependencies for both parties

  • A. 1 and 3 only
  • B. 2 and 3 only
  • C. All of the above
  • D. 1 and 2 only
Answer: C

Which of the following statements is CORRECT?

  • A. The Configuration Management System (CMS) is part of the Known Error Data Base (KEDB)
  • B. The Service Knowledge Management System (SKMS) is part of the CMS
  • C. The KEDB and the CMS form part of the larger SKMS
  • D. The CMS is part of the Configuration Management Data Base (CMDB)
Answer: C

Which of the following are objectives of service level management?
1: Defining, documenting and agreeing the level of FT services to be provided
2: Monitoring, measuring and reporting the actual level of services provided
3: Monitoring and improving customer satisfaction
4:
Identifying possible future markets that the service provider could operate in

  • A. 1, 2 and 3 only
  • B. 1, 2 and 4 only
  • C. All of the above
  • D. 1 and 2 only
Answer: A

Which of the following activities is NOT a part of the Derning Cycle?

  • A. Plan
  • B. Co-ordinate
  • C. Act
  • D. Do
Answer: B

Explanation: Only visible for 2Pass4sure members. You can sign-up / login (it's free).

Which Function would provide staff to monitor events in a Network Operations Centre?

  • A. IT Operations Management
  • B. Technical Management
  • C. Applications Management
  • D. Service Desk
Answer: A

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