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Nortel 920-105 Exam Syllabus Topics:

SectionObjectives
Topic 1: Troubleshooting and Support- System health verification
- Common installation and runtime issues
- Error diagnostics and resolution
Topic 2: Call Center Server Architecture- Symposium Call Center components overview
- Server roles and system architecture
- Call routing and call processing fundamentals
Topic 3: Configuration and Administration- Agent and skillset configuration
- Queue and routing configuration
- User and role management
Topic 4: Installation and Deployment- Hardware and software prerequisites
- Initial system configuration
- Installation procedures for Symposium Call Center Server
Topic 5: Maintenance and Monitoring- Backup and recovery procedures
- Performance tuning and optimization
- System monitoring tools and logs

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