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Nortel 920-170 Exam Syllabus Topics:

SectionWeightObjectives
Symposium Call Center Server Architecture20%- Server software and database structure
- System components and services
- Call flow processing overview
Troubleshooting & Maintenance15%- Log analysis and debugging
- Performance optimization
- Diagnosing application errors
Configuration & Administration15%- Backup and restore procedures
- Application deployment and permissions
- Server setup and configuration
Application Development & Integration25%- Developing custom call routing applications
- Data exchange and protocol handling
- Integrating with third-party systems
Application Programming Interfaces (APIs)25%- Configuration and management APIs
- Event notification and status reporting
- Open Application Interface (OAI)

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